United Federal Credit Union - Saint Joseph, MI

posted 2 months ago

Full-time - Entry Level
Saint Joseph, MI
Credit Intermediation and Related Activities

About the position

The Member Service Advisor (MSA) Service Queue plays a crucial role in enhancing member relationships by efficiently responding to service requests and promoting new loan and deposit products. This position involves direct communication with members through inbound and outbound calls, ensuring their needs are met while exceeding expectations. The MSA is responsible for diagnosing and resolving member issues effectively, contributing to the overall satisfaction and loyalty of the Credit Union's members.

Responsibilities

  • Act as the primary source of product information and service support for member and staff inquiries via phone, providing timely problem resolution and account maintenance.
  • Sell and deliver all Credit Union investment and convenience products and services.
  • Provide accurate, complete, and consistent documentation.
  • Obtain and maintain a high level of knowledge of all Credit Union products and services.
  • Participate in and contribute to training and team development.

Requirements

  • High school diploma or equivalent required.
  • Proven customer service/sales experience required.
  • Excellent communication skills.
  • Good business writing skills.
  • Computer literacy and keyboarding skills.
  • Analysis and resolution skills.
  • Self-motivated with demonstrated sales skills.
  • Knowledge of Credit Union products, services, and banking regulations.
  • Ability and willingness to adapt to continual change.
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