YMCA - Shoreview, MN

posted 2 months ago

Part-time,Full-time - Entry Level
Shoreview, MN
Social Assistance

About the position

The Member Service Advisor at YMCA of the North plays a crucial role in connecting with customers and providing exceptional service at the front desk. This position involves assisting the Membership Director in managing day-to-day operations, leading part-time staff, and ensuring a welcoming environment for all members and guests. The advisor will engage with customers, promote membership benefits, and support various administrative tasks while fostering strong relationships within the community.

Responsibilities

  • Provide excellent customer service to members and staff.
  • Assist the Front Desk Director in supervising part-time customer service staff.
  • Manage day-to-day operations of the member services desk, including processing memberships and registrations.
  • Track, retain, and contact current and new members.
  • Manage comment cards and update bulletin boards.
  • Order and maintain adequate supplies for the front desk.
  • Maintain the membership computer system and assist with financial assistance and special events.
  • Conduct facility tours for prospective members.
  • Implement marketing initiatives for membership and branch programs.

Requirements

  • High School Diploma or GED.
  • Minimum of 1 year experience in customer service or a related area.
  • Certifications required within 30 days of hire: CPR/AED and First Aid.
  • Knowledge of cash receipting.
  • Proficient in Microsoft Word, Excel, and PowerPoint.
  • Demonstrated problem-solving, interpersonal, and organizational skills.
  • Self-directed, motivated, and creative.
  • Willingness to work with people of diverse backgrounds.

Benefits

  • Competitive hourly wage starting at $15.51.
  • Wide range of benefits and earned time off depending on full-time or part-time status.
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