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Skyone Federal Credit Union - Hawthorne, CA

posted 2 months ago

Full-time - Entry Level
Hawthorne, CA
Credit Intermediation and Related Activities

About the position

The Member Service Advisor at SkyOne Federal Credit Union plays a vital role in delivering exceptional member-focused solutions within a call center environment. This position is designed for individuals who are passionate about helping others and thrive in a fast-paced setting, ensuring a seamless experience for valued members.

Responsibilities

  • Provide exceptional customer service to members via phone calls.
  • Utilize various software and tools to manage inquiries and resolve issues promptly.
  • Demonstrate strong problem-solving abilities to address complex member concerns.
  • Collaborate with other departments to enhance operational efficiencies.
  • Consistently exceed performance metrics and uphold high standards of quality and productivity.

Requirements

  • Exceptional customer service skills.
  • Strong communication skills.
  • Proficiency in utilizing various software and tools.
  • Strong problem-solving abilities.
  • Understanding of financial products.

Benefits

  • Health insurance
  • Dental insurance
  • 401(k)
  • Flexible spending account
  • Paid time off
  • Vision insurance
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