Member Experience Coordinator

About the position

The Member Experience Coordinator will play an integral part on the Member Experience Team supporting project work and goals. Creating remarkable experiences for our Club Members before, during and after every visit. What we prioritize as Warm Welcome, Magic Moments and Fond Farewells.

Responsibilities

• Coordinate and distribute emails to Members meeting the club's communication standards.
• Populate event calendar and create event registration confirmations.
• Set up for Member check in i.e. Name Badges, Welcome Signs.
• Event set up of décor or warm welcomes.
• Thank you cards to speakers.
• Photos of event.
• New Member welcome calls | ‘warm welcome' | invitation to New Member Orientation.
• Social Media.
• Responding to posts.
• Creating copy.
• Verifying event calendar accurate on Facebook page.
• Members First updates to events and registration.
• Update in Club marketing i.e., Posters, table tents, enplug etc.
• Support ARMI calls or data entry in Tableau.
• Support in completion of New Member data entry and follow-up.
• Running Member Birthday/Anniversary list for engagement.
• Support in processing Resignations and follow up.
• Define Magic Moments and execute within the Club.
• Write personalized postcards to invite members to events.
• Work with department heads to identify, complete and implement one unified annual Club calendar of Member events.
• Function as the Club representative on various Member committees.
• Adhere to all company, club and department standards of operations, policies, and procedures whether written or verbal.
• Conduct ourselves professionally and respectfully.
• Work safely.
• Attend daily line-up and participate as requested.
• Take pride in our appearance by arriving to work in a clean and neat uniform and properly groomed according to Club standards.
• Understand service recovery procedures for Member/Guests.
• Notify GM and/or department head(s) of Member/Guest complaints. Rectify by using service recovery procedures as soon as possible.
• Assume different responsibilities as needed and requested as an essential part of our jobs.

Requirements

• Minimum of one-year experience in hospitality business or a similar role.
• Service oriented mindset making every guest feel valued.
• Strong communication skills verbal, written, phone, text, and social media communications.
• Work well under pressure, coordinating multiple tasks at any given time.
• Strong organizational skills and attention to detail.
• Positive phone demeanor.
• Advanced working with Microsoft Office suite, including Word, Outlook, and Excel.
• Positive attitude and be willing to work as part of a team.
• Attendance Requirements for this position as outlined on the weekly schedule.

Nice-to-haves

• Additional hours are required to meet deadlines of the position, including weekends and/or holidays.

Benefits

• Health, Dental and Vision Insurance
• 401(k) Savings Plan
• 401(k) matching
• Paid Time Off (vacation days, sick days, and 11 holidays)