Part-Time Member Engagement Coordinator

CCA GLOBAL PARTNERS•Manchester, NH

7d•Hybrid

About The Position

At CCA Global Partners, we're dedicated to building a better world by uniting family-owned businesses across North America. Our mission is to strengthen these businesses into formidable independent competitors, keeping the American Dream alive and thriving. By focusing on people, communities, and independence, we're making a real impact on Main Street businesses across the continent. We are seeking an enthusiastic and customer-focused professional to join our Savings4Members division as a Part-Time Member Engagement Coordinator in our Manchester, NH office. In this role, you will help grow vendor program participation by proactively engaging members, building relationships, and delivering exceptional service that drives business success.

Requirements

1–2 years of experience in inside sales, telemarketing, or customer service
Strong communication skills (verbal and written) with the ability to engage effectively with members
Comfortable managing high call volumes (inbound and outbound)
Highly organized with the ability to prioritize, follow up, and respond quickly
Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook)

Nice To Haves

Experience with CRM systems (Salesforce, HubSpot, etc.) is a plus

Responsibilities

Proactively engage with members through outbound outreach to increase participation in Savings4Members programs
Clearly communicate program offerings and educate members on opportunities to improve their business
Partner with internal teams and vendors to resolve issues and enhance member experience
Develop and support onboarding strategies to drive program adoption
Consult with members to identify areas of opportunity and recommend solutions
Maintain accurate records and track engagement activity within CRM systems
Analyze results and contribute insights to improve future outreach and program success
Provide high-quality customer service support to assigned members