Member Care Representative I

$39,520 - $41,600/Yr

Lighthouse Credit Union - Portsmouth, NH

Full-time - Entry Level

Hybrid - Portsmouth, NH

About the position

The Member Care Representative I at Lighthouse Credit Union is responsible for assisting members and potential members with their inquiries via telephone and email. This role emphasizes providing high-quality member service, ensuring one-contact resolution, and promoting credit union products and services. The representative will engage in continuous learning and personal ownership to enhance member relationships and contribute to the credit union's goals.

Responsibilities

• Assist members and potential members with telephone and email requests.
• Utilize critical and creative thinking to explain and cross-sell products and services.
• Respond to member problems and maintain a one-contact resolution environment.
• Ensure all interactions with members and internal team members are handled professionally and accurately.
• Maintain member follow-up and maintenance through the CRM.
• Participate in all required training and adhere to written policies and procedures.

Requirements

• At least six months of fast-paced customer service experience.
• Good organizational skills with proven ability to multi-task.
• Ability to recognize and resolve member issues promptly, using courtesy and tact.
• High school diploma or equivalent.

Nice-to-haves

• Experience in a financial services environment.
• Familiarity with CRM systems.

Benefits

• Employee loan discount
• Student loan/tuition assistance program
• Comprehensive medical/dental/vision insurance
• PTO and paid federal holidays
• Weekly paychecks
• 401k plan with employer match/profit sharing
• Participation in the Annual Incentive Plan
• Continued training and advancement opportunities
• Balanced/Predictable schedule
• Local Volunteer Opportunities
• Company Outings and annual Summit
• Hybrid work environments