Member Assistance Processor

ICCU • Chubbuck, ID

5d • Onsite

About The Position

Organize mailings, manage collection agency assignments, and other supporting tasks of daily operations of the Member Assistance Department.

Requirements

• Bachelor’s Degree preferred.
• 0 years’ experience required with 2 years preferred.
• Excellent data processing and computer skills.
• Ability to work under pressure and in an organized manner.
• Excellent communication and people skills.
• Knowledge of general delinquency management policies.
• Understands Credit Union goals and objectives.
• Ability in math, 10 key, and computer.
• Ability to complete work accurately with minimal supervision.
• Must be detail oriented.
• Ability to always maintain the confidentiality of Credit Union and member records.
• Must be eligible for membership at ICCU to obtain employment.

Responsibilities

• Review reports for collection agency assignments.
• Reply to document requests from collection agencies.
• Perform maintenance on charged off accounts.
• Request and track GAP/Service Contract refunds.
• Image Member assistance related documents.
• Makes outbound calls on charged-off accounts.
• Learning the tasks of a Member Assistance Officer.
• Manage titles related to Member Assistance processes and prepare affidavits of repossession.
• Process Deceased Member Checklists and notifications.
• Files Proof of Claims & processes bankruptcy notices.
• Handles invoices related to repossession, foreclosures and legal accounts.
• Responds to credit disputes sent in by members working with credit repair companies.

Benefits

• Competitive Pay
• Medical, Dental, & Vision Insurance
• Generous Paid Time Off
• 11 Paid Holidays
• Matching 401K
• Pension
• Tuition Reimbursement
• Employee Assistance Program
• Employee Wellness Program
• Paid Group Life and Disability Insurance
• Awesome Culture
• Business Discounts (such as cell phone service and gym memberships)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level