Medicine Float Pool Supervisor

$40,560 - $63,398/Yr

State University of New York - Syracuse, NY

posted 2 months ago

Full-time - Mid Level
Syracuse, NY
Educational Services

About the position

The Medicine Float Pool Supervisor at SUNY Upstate Medical University is responsible for leading clerical and secretarial support staff within the Department of Medicine Float Pool. This role involves overseeing staffing needs, managing clerical duties, and providing administrative support to ensure efficient operations. The supervisor will also assist with training, problem-solving in EPIC accounts, and maintaining communication with various stakeholders.

Responsibilities

  • Supervise clerical/secretarial support staff in the Department of Medicine Float Pool.
  • Assist the Manager in overseeing staffing needs and hiring of clerical staff according to HR guidelines.
  • Manage daily practice operational needs within the department.
  • Problem solve and assist with issues in EPIC accounts, including managing work queues for registration.
  • Provide training and support to staff members.
  • Facilitate communication with staff, practice managers, healthcare teams, patients, and families.
  • Act as a liaison to internal and external referring offices.
  • Provide administrative support for recruitment, hiring, and onboarding of new professional staff.
  • Ensure regulatory compliance and policy review/creation.
  • Handle patient no-show letters and complaints, and support special projects.

Requirements

  • Associate's degree or pertinent college-level courses.
  • Three years of administrative/office management experience.
  • Reliable transportation.

Nice-to-haves

  • Experience with EPIC software.

Benefits

  • Health insurance
  • Dental insurance
  • Vision insurance
  • Tuition reimbursement
  • Paid holidays
  • Paid time off
  • Paid sick time
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