Medication Therapy Management (MTM) Pharmacy Technician
About The Position
The Medication Therapy Management (MTM) Pharmacy Technician supports pharmacists in delivering comprehensive medication management services to patients. This role is responsible for patient outreach, medication reconciliation, documentation, adherence monitoring, and coordination with healthcare providers, insurance plans, and pharmacy staff to improve medication outcomes and support quality initiatives. The MTM Pharmacy Technician plays a key role in ensuring timely completion of MTM services while maintaining compliance with HIPAA regulations, Medicare Part D requirements, and company policies.
Requirements
- Work requires knowledge of the LTC pharmacy industry, Medicare Regulations, CMS and other state/federal regulations
- Must possess required skills and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed
- Excellent communication and customer service skills.
- Maintaining an established work schedule
- Effectively using interpersonal and communications skills including tact and diplomacy
- Effectively using organizational and planning skills with attention to detail and follow through
- Establishing and maintaining effective working relationships
- Effectively demonstrates accuracy and thoroughness and continually strives to improve quality standards
- Maintaining confidentiality of work related information and materials in compliance with HIPAA regulations
- Adheres to the principles of the Employee Standards and Code of Conduct and reports any violations
- Previous Long Term Care Pharmacy experience
- One to three years of pharmacy technician experience
- Proficiency with information systems
- Microsoft Office
- Standard Office Equipment
- Computer
- Active Tennessee Board of Pharmacy Registration
- High school diploma or general education degree (GED)
- Working safely and follow safety rules
- Report unsafe working conditions and behavior
- Take reasonable and prudent actions to prevent others from engaging in unsafe practices
Nice To Haves
- Pharmacy Technician Certification (CPhT) preferred
- Completion of pharmacy technician program preferred
- Or equivalent combination of education and/or experience
Responsibilities
- Identify patients who qualify for Medication Therapy Management services and schedule appointments with providers and residents for medication reviews.
- Gather comprehensive medication lists, including prescriptions and OTC products, through patient interviews and provider records.
- Contact patients to review medication usage, discuss adherence, and address potential barriers to taking medication.
- Document medication therapy problems, interventions, and patient conversations in MTM software (e.g., OutcomesMTM) for pharmacist review.
- Perform follow-up calls to patients regarding therapy changes, lab tests (e.g., for anticoagulation), or medication refills.
Benefits
- Affordable Medical/Dental/Vision insurance options
- Generous paid time-off program and paid holidays for full time staff
- TeleDoc 24/7/365 access to doctors
- Optional short- and long-term disability plans
- Employee Assistance Plan (EAP)
- 401K retirement accounts
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
