About The Position

The Medication Access Specialist is responsible for supporting ambulatory care pharmacy programs that support patient medication access. The position is responsible for providing support to prior authorization (PA) and financial assistance (FA) processes, medication refills, and other related patient support activities. This role focuses on completing prior authorizations, communicating with insurers and clinic staff, working on refill protocols, to prevent therapy interruptions. The Specialist serves as a key liaison between patients, providers, payers, and pharmacy teams to ensure smooth medication access.

Requirements

  • High School Graduate or Equivalent
  • 3-5 years of experience as a licensed Pharmacy Technician in a clinical, ambulatory care, or specialty pharmacy setting
  • Pharmacy Tech - California Board of Pharmacy – Required
  • CPhT Pharmacy Technician - PTCB Pharmacy Technician Certification Board - Required

Nice To Haves

  • Completion of Pharmacy Technician Program
  • Demonstrated experience with prior authorizations (PAs), insurance verification, and medication access workflows
  • Proficient in using electronic health records (EHRs), pharmacy benefit tools, and prior authorization portals (e.g., CoverMyMeds, Surescripts, etc)
  • Experience collaborating with pharmacists, providers, and insurance companies to resolve access barriers and support patient adherence
  • Strong understanding of specialty and high-cost medications, including coordination with patient assistance programs (PAPs) and manufacturer hubs

Responsibilities

  • Supporting prior authorization (PA) and financial assistance (FA) processes
  • Managing medication refills
  • Completing prior authorizations
  • Communicating with insurers and clinic staff
  • Working on refill protocols to prevent therapy interruptions
  • Serving as a liaison between patients, providers, payers, and pharmacy teams
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