Medical Support Assistant

Spectrum Healthcare Resources • Spokane, WA

1d • Onsite

About The Position

Spectrum Healthcare Resources has a potential opportunity for a Medical Support Assistant, supporting the Pugent Sound VA Medical Center in Portland, OR. This role offers the chance to support patient care coordination within the VA system, ensuring timely access to quality healthcare. This is an opportunity to contribute to a mission that truly matters.

Requirements

• U.S. residency required.
• High School diploma or GED.
• Strong oral and written English skills.
• Basic medical terminology preferred.
• Proficient in Microsoft Office, especially Excel.
• Ability to type at least 50 WPM.
• Ability to work with electronic medical records.
• Strong organizational skills; able to work independently and prioritize tasks.
• Ability to resolve customer concerns accurately and timely.
• No health restrictions that interfere with job duties.

Responsibilities

• Coordinate patient care and scheduling with internal and community providers.
• Ensure timely and accurate patient communication and appointment scheduling.
• Validate and update patient demographic information.
• Process medical records and integrate data into VA systems (CPRS, VistA).
• Manage community care consults using VA systems (HSRM, PPMS).
• Answer and respond to phone inquiries professionally and promptly.
• Use Microsoft Office (Excel, Word, Outlook, Teams) daily.
• Provide excellent customer service to patients, families, and VA staff.
• Perform other administrative tasks as assigned.

Benefits

• 11 Paid Federal Holidays
• PTO Available

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED