Medical Support Assistant - PT

Stg Incorporated - Jonesboro, AR

Part-time - Entry Level

Onsite - Jonesboro, AR

Professional, Scientific, and Technical Services

About the position

The Medical Support Assistant - PT position at STG International involves providing clerical and administrative support at a Community Based Outpatient Clinic (CBOC). The role is essential for managing patient schedules, maintaining electronic records, and ensuring smooth clinic operations while delivering high-quality customer service to patients and staff.

Responsibilities

• Manage the schedules and treatment of CBOC patients.
• Maintain electronic logs/files in conjunction with the consult/appointment process.
• Greet and check in patients, updating records as necessary.
• Coordinate patients' schedules and clinic flow.
• Perform clerical and administrative functions to maintain patient data.
• Schedule new and established patient appointments.
• Track and facilitate completion of encounters and consults.
• Participate in PACT team huddles and team meetings to manage and plan patient care.
• Monitor pre-appointment requirements to assure readiness for patient visit/procedure.
• Manage electronic wait list to verify and validate accuracy and resolve issues.
• Perform administrative follow up actions.
• Participate in and independently follow up on team huddles by sharing information and collaborating with the medical team to assure continuity of care.
• Evaluate patient information and clinic schedule lists to determine whether patient is vested.
• Gather information and collect/compile data to meet the needs of the service.
• Deal effectively with individuals who may be ill, irritable, or otherwise hard to please.
• Maintain alertness to patients requiring immediate treatment.
• Extend a high degree of customer service to patients, other contractor staff, Subcontractor(s) staff and personnel, and Veterans Affairs Medical Center (VAMC).
• Conduct initial screen of patients, including veteran eligibility and active enrollment in the VA Primary Care Program.
• Verify that required appropriate individual has completed CBOC/VA paperwork.
• Schedule and notify patients of follow-up appointments/referrals.
• Assist in the coordination of supplies/equipment.
• Assist in maintaining the Veteran Health Information Systems and Technology Architecture (VISTA) clinic reminder tracking system current for each enrolled patient.
• Assist the CBOC Clinic Manager in ensuring that all required reports are completed in an accurate and complete fashion.
• Act as a liaison between contractor and the VAMC.
• Participate in the ongoing Performance Improvement Program between STGi and VAMC.
• Comply with all federal, state, local, Joint Commission, Occupational Safety and Health Administration (OSHA), Veteran Affairs, STG and subcontractor safety and operational regulations, directives and standards.
• Maintain confidentiality of all information and support patients' privacy, patients' rights, and safety.
• Perform other work-related duties as assigned.

Requirements

• High school diploma or GED.
• Minimum of two (2) years of current medical and clerical experience working in a similar environment (Outpatient clinical and/or other hospital experience preferred).
• Must have sufficient front office experience.
• Knowledge of skills to perform all secretarial/clerical support tasks (typing, filing).
• Knowledge of basic methods and procedures and complex methods for coordinating and scheduling clinical care.
• Skill and precision in use of the tools, materials and equipment, including expert knowledge of telehealth technologies appropriate for each type of visit and how to troubleshoot technical issues that may arise with the technology.
• Excellent customer service and communication techniques related to population.
• Knowledge of specialized terminology associated with the work in the facility and in-depth knowledge of the terminology used in Primary care practice.
• Ability to follow orders and work under close supervision, while demonstrating initiative and independence.
• Ability to provide educational material to patients and/or families regarding proper health care activities, such as giving injections, taking blood pressures, etc.
• Effective verbal and written communication skills along with proper telephone etiquette.
• Knowledge of Microsoft Office Software, Electronic Medical Records and computer maneuverability.
• Must have exceptional diplomatic communication skills and experience in handling difficult customer situations.
• Must be detail-oriented and have the ability to multi-task.

Nice-to-haves

• Cardiopulmonary Resuscitation (CPR)/ Basic Life Support (BLS) from AHA or MTN preferred.
• US Citizen.

Benefits

• Medical
• Dental
• Vision
• 401k with company match
• Generous PTO policy