Rutgers University - New Brunswick, NJ
posted about 1 month ago
Full-time
New Brunswick, NJ
Educational Services
About the position
The Medical Services Assistant at Rutgers University plays a crucial role in supporting the Family Medicine Clinic by performing both administrative and clinical tasks. This position is essential for ensuring effective and efficient office operations, enhancing patient experiences, and facilitating communication between patients and healthcare providers.
Responsibilities
- Implements patient experience techniques in all patient interactions, including in-person, telephone, and telehealth visits.
- Advises patients regarding preparation of necessary forms and counsels them on paperwork requirements.
- Obtains pre-certification and/or prior authorization from insurance companies for patient management as assigned.
- Handles electronic medical records (EMR) and correspondence to physicians, patients, and other providers.
- Monitors patient flow and communicates any issues or problems that arise with the clinical staff; seeks assistance from clinical staff when communication back to the waiting room is needed.
- Assists with patients who are medically complex and/or have sensitive medical or social issues.
- Assists in the treatment and examination of patients.
Requirements
- Meets the New Jersey Board of Medical Examiners definition of a Medical Services Assistant.
