Medical Screener - Reception Technician (Customer Service)

CSL - Beloit, WI

Part-time

Beloit, WI

Ambulatory Health Care Services

About the position

The Medical Screener - Reception Technician is responsible for greeting donors at the plasma collection center and conducting registration procedures to verify donor suitability for the plasma pheresis process. This role involves performing health screenings, educating new donors, and maintaining accurate donor data while ensuring a safe and efficient work environment.

Responsibilities

• Greet donors and assist in completing the screening process according to Standard Operating Procedures (SOPs).
• Assess self-administered health history and answer basic medical questions related to the donation process.
• Refer donors to medical staff when necessary and perform health screening procedures such as blood pressure, pulse, weight, and temperature checks.
• Perform finger stick to obtain samples for hematocrit and total protein levels.
• Educate new donors on the use of therapeutic products made from donated plasma and explain the screening process and center policies.
• Register applicants and transfer donors based on training and operational needs.
• Answer telephone inquiries and transfer calls to appropriate staff members.
• Maintain alertness to donor reactions during or after the pheresis process and notify appropriate staff.
• Record donor data accurately in the electronic donor information management system as per SOPs.
• Understand policies and procedures associated with hyper immune programs at the center, if applicable.
• Maintain a clean and efficient work environment and ensure sufficient operating supplies are available.
• Maintain confidentiality of all personnel, donor, and center information.
• Cross-train in other areas to meet business needs.
• Perform other job-related duties as assigned.

Requirements

• High school diploma or equivalent required.
• Minimum of three months experience in a clerical or customer service position, preferably in a medical or health provider environment.
• Ability to perform basic math calculations.
• Ability to understand, remember, and apply oral and/or written instructions.
• Ability to see and speak with customers and observe equipment operation.

Nice-to-haves

• Bilingual skills may be required to meet business needs.

Benefits

• 401(k)
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid holidays
• Paid time off