Medical Scheduling Specialist - Great Valley Cardiology

Tenor Health Foundation • Scranton, PA

8d

About The Position

GREAT VALLEY CARDIOLOGY/REGIONAL HOSPITAL OF SCRANTON: A doctor's office scheduling specialist manages patient appointments, optimizes provider schedules, and verifies patient information, serving as the primary point of contact. Key duties include answering high-volume calls, reducing no-shows via reminders, handling insurance verification, and coordinating referrals to ensure efficient patient flow and administrative accuracy.

Requirements

• Experience with Electronic Health Record (EHR) systems and scheduling software.
• Familiarity with medical terminology and insurance processes.
• Strong verbal and written skills to deal with patients and medical staff.
• High attention to detail for managing complex calendars.
• High school diploma or equivalent, often with 1-2 years of administrative experience.

Responsibilities

• Scheduling, rescheduling, and cancelling appointments for new and existing patients while managing provider calendars and maximizing efficiency.
• Responding to high-volume phone calls, emails, and patient portal inquiries professionally.
• Proactively calling patients for confirmation and utilizing waiting lists to fill appointment gaps.
• Registering new patients, updating patient demographics, and verifying insurance coverage and eligibility.
• Processing referrals, orders, and collecting necessary medical records before visits.
• Informing patients of preparation requirements (e.g., fasting, medical records, co-payments).

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED