Medical Scheduler

Surgery Partners - Great Falls, MT

Full-time

Remote - Great Falls, MT

Ambulatory Health Care Services

About the position

The Medical Scheduler at Great Falls Clinic Hospital is responsible for scheduling patient appointments efficiently, greeting and directing patients, and managing registration processes. This role emphasizes exceptional customer service and requires knowledge of insurance processes, ensuring a smooth experience for patients while maintaining a focus on quality care.

Responsibilities

• Schedules appointments for patients by telephone or in person in a timely and efficient manner.
• Greets and directs patients, salespeople, and visitors.
• Reviews and updates patient eligibility and completes full registration.
• Obtains copies of insurance cards and driver's licenses.
• Collects copayments at the time of service and refers patients to the Business office for past due accounts.
• Posts payments accurately to the correct system using the appropriate credit card machine.
• Works on HOLD claims by assigned location on a daily basis.
• Actively participates in quality improvement for department efficiency.

Requirements

• High school diploma or equivalent required.
• 1.5 years related experience and/or training required, or equivalent combination of education and experience.
• Knowledge of insurance processes is essential.
• Valid driver's license required for work-related driving.

Nice-to-haves

• Familiarity with medical terminology is helpful.
• Basic telephone and computer skills are beneficial.
• Excellent customer service skills are essential.
• Ability to prioritize and keep work organized in a hectic work environment.

Benefits

• Professional growth opportunities.
• Teamwork and a culture of compassion.