Medical Referral Clerk

$36,130 - $46,384/Yr

Prairie Quest Consulting - Wright-Patterson Air Force Base, OH

Full-time

Wright-Patterson Air Force Base, OH

Professional, Scientific, and Technical Services

About the position

The Medical Referral Clerk position at Prairie Quest Consulting involves providing essential support in the referral process for medical services at Wright-Patterson AFB. The role focuses on assisting members and medical professionals by coordinating referrals, tracking their progress, and ensuring that all treatment results are documented in the patient's medical record. The successful candidate will be part of a dedicated team that values employee growth and customer satisfaction.

Responsibilities

• Provide outstanding customer service in greeting patients/visitors at a front desk.
• Answer and direct telephone calls to appropriate sections for assistance, handle independently or take messages as required.
• Determine patient eligibility for services and schedule medical appointments for referred care.
• Obtain updates and file medical records using electronic medical records systems.
• Request medical records and ensure their arrival prior to appointments.
• Obtain documentation as requested by healthcare providers (test results or documentation not yet filed in records).

Requirements

• High school diploma or GED equivalency.
• General office administrative and clerical skills to perform receptionist duties and answer telephones.
• Knowledge of word processing and Microsoft applications (including Windows, Word, Excel, Outlook).
• Preferred two years of healthcare administrative experience in either an inpatient or outpatient care setting within the last three years.
• General medical ethics, telephone etiquette, professional written/verbal/electronic communication, and customer service skills.

Benefits

• Dental insurance
• Disability insurance
• Health insurance
• Paid holidays
• Paid time off
• Vision insurance