Medical Receptionist

About the position

CenterWell is seeking dedicated, compassionate, and experienced candidates with Medical Receptionist experience who are interested in growing with the company and being a part of something great! The Medical Receptionist operates a switchboard or multi-line phone and maintains long distance call logs. Takes and distributes accurate messages. Greets visitors and determines the nature of their visit, issues visitor passes and maintains visitor logs, alerts appropriate party of visitor arrival or directs visitors to appropriate office, department or employee. Responds to routine inquiries from internal or external sources such as the organization's location, hours of operation, phone numbers, and/or email address. Additional responsibilities may include miscellaneous administrative activities such as booking meeting rooms, typing, organizing and distributing mail, receiving and sending courier packages. Decisions are limited to defined parameters around work expectations, quality standards, priorities and timing, and works under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation.

Responsibilities

• Operate a switchboard or multi-line phone and maintain long distance call logs.
• Take and distribute accurate messages.
• Greet visitors and determine the nature of their visit.
• Issue visitor passes and maintain visitor logs.
• Alert appropriate party of visitor arrival or direct visitors to appropriate office, department or employee.
• Respond to routine inquiries from internal or external sources.
• Perform miscellaneous administrative activities such as booking meeting rooms, typing, organizing and distributing mail, receiving and sending courier packages.

Requirements

• Experience in a fast pace/high volume environment.
• Minimum of 1-year professional experience as a Medical Receptionist in 'front-office' direct patient care contact.
• Experience with MS Outlook.
• Basic Computer knowledge.
• Must be a team player with excellent communication skills.
• Willingness to learn and be cross trained in other roles based on business need.

Nice-to-haves

• Experience with HEDIS.
• Experience with Electronic Medical Records.
• Previous experience in a geriatric setting.
• Bilingual (English/Spanish).

Benefits

• Blue Cross and Blue Shield Health benefits effective day 1.
• Paid time off, holidays, volunteer time and jury duty pay.
• Recognition pay.
• 401(k) retirement savings plan with employer match.
• Tuition assistance.
• Scholarships for eligible dependents.
• Parental and caregiver leave.
• Employee charity matching program.
• Network Resource Groups (NRGs).
• Career development opportunities.