Medical Office Representative - Family Medicine

About the position

This position functions as an interface with patients, physicians, staff and is responsible for handles all incoming calls screening, transferring, and answering appropriately, timely, and efficiently. Takes accurate and appropriate messages. Greets patients/visitors, check patients in and out, distributes mail, faxes, etc. Assists department with various duties as needed. In addition, this position will be responsible for obtaining all information relating to patients and facilitates, and collection and dissemination of information to the medical record and information system. Providence caregivers are not simply valued – they’re invaluable. Join our team at Providence Medical Foundation and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Responsibilities

• Handle all incoming calls screening, transferring, and answering appropriately, timely, and efficiently.
• Take accurate and appropriate messages.
• Greet patients/visitors and check patients in and out.
• Distribute mail, faxes, etc.
• Assist department with various duties as needed.
• Obtain all information relating to patients and facilitate the collection and dissemination of information to the medical record and information system.

Requirements

• Customer relations experience.

Nice-to-haves

• Medical Assistant, Billing, or Front Office Management certification from an accredited vocational school.
• Medical Assistant Certification (CMA) upon hire.
• Experience as a receptionist in the healthcare industry or as a Medical Assistant.
• Experience in handling and balancing cash.
• MS Word, Excel and IDX experience.
• Experience with computers or automated scheduling.

Benefits

• Best-in-class benefits designed to support you and your family in staying well, growing professionally, and achieving financial security.