About the position
Premise Health is the world's leading direct healthcare provider and one of the largest digital providers in the country, serving over 11 million eligible lives across more than 2,500 of the largest commercial and municipal employers in the U.S. Premise partners with its clients to offer fully connected care - in-person and in the digital environment. It operates more than 800 onsite and nearsite wellness centers in 45 states and Guam, delivering care through the Digital Wellness Center and onsite, nearsite, mobile, and event solutions. Premise delivers value by simplifying complexity and breaking down barriers to give diverse member populations access to convenient, integrated, high-quality care. We offer more than 30 products, delivering the breadth and depth of care required to serve organizations' total populations. The result is healthcare that meets the needs of members and their families, helping them live healthier while lowering costs for organizations. Premise offers a wide range of dynamic, purpose-driven career opportunities. We are currently looking for a full time, Medical Office Receptionist to join our team in Robbinsdale, MN.
Responsibilities
- Organizes and maintains a filing system for patient charts, including generating chart numbers, filing, and pulling charts.
- Answers telephone and either responds to inquiry, directs caller to appropriate personnel, or initiates a triage slip for response by medical personnel.
- Schedules appointments and enters appointment date and time into computerized scheduler.
- Conducts reminder calls to all patients.
- Greets and directs patients, salespeople, and visitors.
- Verifies that patient's record is up to date and accurate, making appropriate changes in computer system and on patient's chart.
- Coordinates referrals for patients through insurance and other physician offices or specialists.
- Prepares all billings in computerized system for processing by finance.
- Collects payment from patients and reconciles daily cash reports.
- Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.
- Identifies and solves problems in a timely manner; gathers and analyzes information skillfully, developing alternate solutions.
- Demonstrates exceptional interpersonal skills; listens while remaining open to other ideas and trying new things.
- Conducts self with professionalism and in a tactful manner, treating others with respect and consideration.
- Follows through on commitments.
- Demonstrates strong customer service orientation, responding quickly and appropriately to customer needs, and managing difficult or emotional situations.
- Demonstrates ability to perform and maintain Annual Competencies.
- May require other duties as assigned.
Requirements
- High school diploma/GED required.
- One year certificate from college or technical school with concentration in front office support for medical settings preferred.
- At least 3 years experience in a front desk/customer service related field required.
Nice-to-haves
- Experience in a medical office preferred.
- Strong computer skills and knowledge of Internet software, Spreadsheet software and Word Processing software.
- Knowledge of Medical Practice software a plus.
- Knowledge of medical record filing and coding systems and medical terminology preferred.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- 401(k)
- Paid holidays
- Vacation time
- Company-sponsored wellness program
