Medical Office Receptionist Scheduler

Part-time,Full-time - Entry Level

Corona, CA

About the position

The Medical Office Receptionist Scheduler is responsible for managing patient interactions and scheduling within a healthcare setting. This role involves greeting patients, scheduling appointments, maintaining patient records, and coordinating with healthcare professionals to ensure smooth operations in the medical office. The receptionist plays a crucial role in creating a welcoming environment and minimizing patient stress while efficiently handling administrative tasks.

Responsibilities

• Greeting patients and visitors in person or by phone.
• Scheduling appointments for patient consultations, procedures, and visits with medical personnel.
• Answering routine questions and taking detailed messages.
• Maintaining patient records and accounts, filing and retrieving patient records.
• Assisting patients in filling out insurance forms and verifying insurances.
• Liaising and coordinating with healthcare professionals about schedules and patients.
• Notifying providers of a patient's arrival and reminding them of service delays.
• Maintaining a calm and orderly environment in the reception area.
• Monitoring patient flow and checking in patients in a timely manner.
• Obtaining demographic and health plan information according to scheduling policy.
• Verifying health plan eligibility and documenting coverage details accurately.
• Encouraging patients to enroll in the Patient Portal and processing enrollments.
• Generating no-show/missed appointment letters daily and processing patient letters.
• Scheduling referrals within 24 hours, except for urgent cases.
• Answering incoming calls professionally and transferring them to the appropriate department.
• Documenting messages in the EHR Telephone Template and tasks them to medical staff.
• Processing copayments and maintaining accurate financial records.

Requirements

• Experience in customer service (2 years preferred).
• Knowledge of medical terminology (2 years preferred).
• Proficient computer skills (2 years preferred).
• Ability to commute to Corona, CA 92881 (required).
• Ability to relocate to Corona, CA 92881 before starting work (required).

Nice-to-haves

• Experience in wound care.

Benefits

• Health insurance