Medical Office Assistant (Full Time)

OAKLEAF CLINICS INC•Eau Claire, WI

18h•$0 - $18•Onsite

About The Position

OakLeaf Clinics - Imaging is looking for a full-time Medical Office Assistant to join their growing team! OakLeaf Clinics is dedicated to providing patients with compassion, trust, and a lifetime of individualized care. Our healthcare network consists of physicians, nurse practitioners, physician assistants, dietitians, nurses, respiratory therapists, medical assistants, and support staff working together with laboratory and imaging services to care for communities throughout the Chippewa Valley.

Requirements

Customer Service experience

Nice To Haves

Experience with electronic health records (EHR)
Experience with scheduling imaging studies/procedures
Experience working with prior authorization teams

Responsibilities

Greet and direct all patients and visitors within the practice
Obtain patient demographic and verify insurance information at each visit
Obtain necessary patient information to meet current Federal guidelines and Meaningful Use guidelines for electronic medical records
Scan pertinent patient information into EMR including patient authorizations, recent labs delivered by patient, etc.
Obtain patient authorization for medical records release (HIPAA compliance)
Schedule any necessary appointments after completion of patient visit
Monitor and review patient schedules for next day office appointments
Call patient for next day appointment reminders
Identify and resolve minor patient billing complaints
Assist in ordering, receiving, and stocking of office supplies
Maintain cleanliness of waiting room
Assist other Medical Receptionists and Medical Secretaries as needed
Read and act on Clinic information and communication in a timely manner, i.e., email, newsletters, training materials, EHR updates, etc.
Maintains proper function of office equipment and/or notifies MOA Lead of any needs in timely manner
Other duties as assigned by clinic manager, supervisor or providers
Work a flexible schedule within the clinic or department hours based on clinical demand or need
Answers incoming calls to Imaging Department
Triages incoming calls appropriately providing the highest level of customer service
Problem solves caller needs and/or engages appropriate resources to resolve in timely manner.
Accurately and proficiently schedules patients for imaging studies/procedures within prescribed parameters
Actively works assigned WQs to ensure scheduling efficiency and timely completion of ordered studies/procedures
Works with the prior authorization team to ensure appropriate flow of patients to and from WQs and schedules
Participates in team meetings and is actively engagement in overall operational performance opportunities