Medical Call Center Representative

TEKsystems•Indianapolis, IN

2d•$16 - $16•Hybrid

About The Position

The Medical Call Center Representative is accountable for scheduling appointments, following and reinforcing all policies for case scheduling, and communicating information for each scheduled appointment. This role is also responsible for auditing and/or completing electronic documentation of patient and case information in a timely manner. The representative must work under pressure to meet deadlines while maintaining a high degree of quality and communicate effectively and efficiently with patients, peers, and superiors on a daily basis. This position embodies the core values of IU Health: purpose, excellence, compassion, and team.

Requirements

2+ years of recent call center experience or customer facing role
Adaptable (for example; open to working different departments which they could be asked to do in some situations)
Attention to detail with data entry
Ability to communicate effectively and efficiently with patients, peers and superiors on a daily basis
Ability to think quickly and react professionally

Nice To Haves

call center
customer service
data entry

Responsibilities

Scheduling appointments
Following and reinforcing all policies for case scheduling
Communicating information for each scheduled appointment
Auditing and/or completing electronic documentation of patient and case information in a timely manner
Working under pressure to meet deadlines while maintaining a high degree of quality
Communicating effectively and efficiently with patients, peers and superiors on a daily basis