Medical Assistant

Tufts Medicine - Chelmsford, MA

Full-time - Entry Level

Chelmsford, MA

501-1,000 employees

Ambulatory Health Care Services

About the position

This position focuses on providing professional and nonprofessional nursing care services under the supervision of licensed personnel in an outpatient/ambulatory setting. The role involves ensuring efficient patient flow, assisting with patient care, and performing various clinical and administrative tasks to enhance the patient experience and support the hospital's revenue cycle process.

Responsibilities

• Controls and monitors patient flow to maximize efficient use of providers and exam rooms.
• Communicates delays to patients and providers.
• Responds to variations in patient volume, provider ability, and resources by making continual adjustments in room utilization and assignment.
• Prepares medical record for patient visit, confirming accuracy with patient identifiers, entering chief complaint and social history.
• Exercises a high degree of customer service in all interactions with patients, internal and external customers.
• Assists provider, patient and patient's family with admitting patient into the hospital.
• Escorts patient to exam room and prepares patient for provider visit.
• Ensures patient and personal safety, determining fall risk and implementing appropriate measures.
• Prepares exam room for each patient in accordance with needs of patient's visit.
• Assists and/or chaperones providers/nursing with physical exams, treatments and procedures as necessary.
• Performs and records vital signs and reviews list of medications with patient.
• Performs collection of specimens and ensures necessary supplies and equipment are ready for the provider.
• Performs Point of Care Testing (POC) as ordered.
• May be required to perform phlebotomy.
• Assists in arranging for diagnostic testing, surgery and in-patient admissions under direction of the nurse or physician.
• Assists with patient billing by ensuring CPT code, diagnosis code and all supplies and procedures are indicated on charting.
• Ensures outside paperwork is scanned into patient's electronic medical record.
• Processes and tracks referrals and prior authorizations as requested/ordered by provider.
• Uses proper techniques and procedures for hazardous waste disposal and maintains clinic rooms according to infection control policies.
• Stocks, maintains and rotates supplies in clinic rooms daily according to clinic demands.
• Participates in unit specific quality improvement projects.
• Provides administrative support which may include coordinating interpreter services and answering telephone calls.

Requirements

• Completed MA education from an accredited program.
• Medical Assistant National Certification Attestation issued by a governing body (AAMA, AMT, NCCT, or NHA).
• Basic Life Support Certification.

Nice-to-haves

• High School Diploma or equivalent
• Two (2) years of medical office experience
• Phlebotomy Certification
• Bi-Lingual
• Experience with electronic patient record systems.

Benefits

• Health insurance
• Dental insurance
• 401k plan
• Paid time off
• Continuing education support