Medical Assistant - Primary Care Office

NCH Healthcare System - Naples, FL

Full-time

Naples, FL

Hospitals

About the position

The Medical Assistant in the Primary Care Office is responsible for providing essential patient care and support in a fast-paced healthcare environment. This role involves assisting healthcare providers with various tasks, ensuring patient comfort, and maintaining accurate medical records. The Medical Assistant plays a crucial role in enhancing patient experiences and supporting the overall mission of NCH Healthcare System to deliver high-quality care.

Responsibilities

• Fulfills patient care responsibilities, including checking schedules and organizing patient flow.
• Escorts patients to exam/procedure rooms.
• Observes, records, and reports patient observations and reactions to drugs and treatments to providers.
• Assists patients with walking, transfers, dressing, and preparing for exams.
• Collects patient history, including current medications, allergies, and symptoms.
• Provides patient care as directed by the provider, including screenings and treatments.
• Assists providers with various procedures as needed.
• Documents in the Electronic Medical Record and relays information/instructions to patients and families.
• Answers patient phone calls and messages, acting as a communication liaison between the patient and provider.
• Fulfills clerical responsibilities, including filing and appointment scheduling.
• Collects and handles lab specimens following established standards and practices.
• Adheres to infection control safety guidelines, maintaining equipment, instruments, and stock supplies.
• Utilizes electronic referrals process to complete requested physician referrals.

Requirements

• Minimum of High School diploma or GED required.
• Completion of Medical Assistant or practical nursing training program with documented clinical practicum hours; OR Medical Assistant certification; OR a minimum of one-year experience in a medical office setting as a Medical Assistant or similar role.
• Basic Life Support (BLS) certification required from the American Red Cross or American Heart Association.
• Verified ability to take accurate patient vital signs.
• Excellent verbal and written communication skills.
• Knowledge of CPT and ICD9 codes.
• Intermediate computer knowledge, including Microsoft Word, Excel, Outlook, and Windows.
• Knowledge of basic and specialty-specific medical terminology.
• Ability to work under pressure in a fast-paced environment.