Medical Assistant II - Diabetes/Endocrine Clinic

Texas Children's Hospital - Houston, TX

Full-time

Houston, TX

1,001-5,000 employees

Hospitals

About the position

The Medical Assistant II position at Texas Children's Hospital's Outpatient Diabetes/Endocrine Clinic involves providing patient care and excellent customer service in a fast-paced healthcare environment. The role includes assisting in the coordination of patient flow and provider schedules to ensure effective management of patient care.

Responsibilities

• Responds to customer questions with prompt information and/or services related to appointment status, wait time, or unanticipated problems.
• Performs patient registration procedures per clinic process.
• Utilizes the patient management system to mark the arrival of patients and opens accounts.
• Changes status of all non-arrived patients daily to reflect canceled, no-show, or rescheduled status.
• Prioritizes patients to be roomed based on appointment and arrival times and other clinic procedures.
• Assists, as needed, licensed staff with the non-financial aspects of the inpatient admission process.
• Assists with patient escorts and helps with paperwork as needed.
• Assists in the collection and documentation of patient/family data which includes biophysical and psychosocial information according to clinic scope.
• Reports abnormal or out of range data to RN or provider.
• Ensures that requisitions have necessary clinical, demographic, billing, and payor information.
• Monitors patient flow and fills in or assigns staff as necessary to avoid bottleneck and assure minimal patient wait time.

Requirements

• CCMA- Certified Clinical Medical Assistant certificate from the National Health career Association required.
• CMA-AAM- Certified Medical Assistant from the American Association of Medical Assistants required.
• EMT Certified Emergency Medical Technologist from the Texas Department of State and Health Services required.
• EMT-A Certified Advanced Emergency Medical Technologist from the Texas Department of State and Health Services required.
• EMT-B Certified Emergency Medical Technologist-Basic from the Texas Department of State and Health Services required.
• EMT-I Certified Emergency Medical Technologist-Intermediate from the Texas Department of State and Health Services required.
• EMT-P Certified Emergency Medical Technologist-Paramedic from the Texas Department of State and Health Services required.
• LIC PAR- License Paramedic from the Texas Department of State and Health Services required.
• NCMA- National Medical Assistant Certification from the National Center for Competency Testing required.
• NRCMA - Nationally Registered Certified Medical Assistant from the National Association of Health Professionals required.
• RMA- Registered Medical Assistant from the American Association of Medical Personnel, American Allied Health, American Medical Technologists, or American Registry of Medical Assistants required.
• 2 years of related experience required.

Nice-to-haves

• Experience in a health care setting or customer service-focused industry preferred.
• Outpatient clinic operations experience preferred.
• College degree preferred.