About the position
The Medical Assistant (MA) - Back Office at Eagle Oaks Specialty Center is a vital role that supports the healthcare team in providing high-quality patient care. This position is responsible for performing basic clerical and technical supportive services under the supervision of licensed healthcare professionals, including physicians and surgeons. The MA will assist in various patient care activities, ensuring that all procedures are conducted safely and efficiently while adhering to established customer service standards. The role requires a proactive approach to patient care, emphasizing the importance of teamwork and communication within the healthcare setting. In this position, the Medical Assistant will engage with patients, helping to create a welcoming and supportive environment. Responsibilities may include preparing patients for examinations, taking vital signs, assisting with procedures, and maintaining accurate patient records. The MA will also be responsible for managing administrative tasks such as scheduling appointments, handling patient inquiries, and ensuring that the back office operates smoothly. This role is essential in facilitating effective patient flow and enhancing the overall patient experience at the facility. The ideal candidate will have a strong background in customer service, as well as the ability to work collaboratively with a diverse team of healthcare professionals. Bilingual skills are preferred, as they can enhance communication with patients from various backgrounds. The Medical Assistant will be expected to maintain a high level of professionalism and compassion in all interactions, contributing to the mission of Valley Children's Healthcare to provide exceptional care to children and their families.
Responsibilities
- Assist licensed healthcare professionals in providing patient care.
- Perform basic clerical tasks such as scheduling appointments and managing patient records.
- Take and record vital signs and patient histories.
- Prepare patients for examinations and procedures.
- Maintain a clean and organized work environment in the back office.
- Ensure compliance with safety and health regulations.
Requirements
- High School diploma or GED required.
- BLS - Basic Life Support certification required within 30 days of hire.
- A minimum of six (6) months working in a healthcare environment as a Medical Assistant preferred.
- Bilingual skills preferred.
Nice-to-haves
- Experience in customer service is preferred.
