About the position
Experience a perfect blend of deliberate purpose and clear-eyed vision. At Ulta Beauty, some of the industry's most highly-esteemed beauty leaders share themselves, as well as their expertise. Building authentic community. Creating a real sense of belonging-even as they're plotting a bold, strategic course of exciting innovations destined to revolutionize the industry. Think robust organizational support. Ever-increasing levels of investment. And a healthy dose of personal empowerment and growth opportunity. All with a company of unwavering strength and stability. We are the future of beauty services. Be part of the transformation.
Responsibilities
- Perform hair services including hair design, haircuts, color, texture, hair treatments, styling, updos, perms, blowouts, keratin treatments, extensions, makeup applications, and ear piercing (where applicable).
- Meet or exceed sales goal of $1250 average weekly sales and productivity goals for hair services by delivering exceptional guest service and contribute to meeting or exceeding the store's goals related to retail and service sales, guest loyalty (including credit), and retail shrink as set by Ulta Beauty.
- Perform product demonstrations with guests to drive sales and guest service experience.
- Support the execution of in-store events, promotions and marketing initiatives that deliver an unrivaled guest experience.
- Take the initiative to stay informed regarding new and existing industry trends, products, and services during work time, and be knowledgeable about the ingredients and benefits of these trends, products, and services to better serve guests.
- Maintain prompt, regular attendance.
- Develop guest relationships through consultations and appropriate retail and service recommendations.
- Serve all guests, including walk-in guests, in a timely and efficient manner.
- Develop a partnership with skin therapists and the retail team to provide a total-store and well-rounded guest experience.
- Establish professional peer and brand partner relationships that foster a shared interest in collaboratively delivering exceptional guest experience.
- Share the benefits of the guest loyalty program, including credit and the Ulta Beauty app, with guests in the salon and salesfloor.
- Attend mandatory trainings and meetings to enable continuous professional development.
- Be knowledgeable of and ensure compliance with Ulta Beauty's policies, procedures, and standards.
- Follow all safety, sanitation, and infection control procedures before, during, and after services; always ensure compliance with state board guidelines.
- Follow established service protocols to ensure a consistent and exceptional guest experience.
- Utilize appropriate booking and clientele systems to book guests for return services and for events.
- Communicate any supply needs to the Experience Manager, ensuring guest readiness at all times.
- Maintain outstanding store operational standards, including cleanliness of the salon, salesfloor, restrooms, backroom, break area, and any additional assigned area.
- Adhere to the Ulta Beauty dress code.
- Protect company assets by following loss prevention best practices and providing exceptional guest service.
- Execute other operational tasks as directed.
Requirements
- Cosmetology license
- Previous relevant work experience is required
- Proficiency with latest salon techniques for performing haircutting, haircolor, lightening, styling, texture, treatment, extensions, makeup, and ear piercing services (where applicable) and/or an aptitude to develop skills and capabilities in all service categories.
- Proficiency with use of equipment and chemicals needed to perform technical work.
- Proficiency to demonstrate, recommend and sell pro hair care and makeup products.
- Developed communication skills.
- Ability to work independently and as part of a team.
- Ability to build and maintain strong customer relationships, and build clientele.
