Marketing Report & Data Analyst

Empire Access•Corning, NY

1d•$22 - $30•Hybrid

About The Position

Empire Fiber Internet is seeking a data-driven Marketing Analyst to help accelerate customer growth, improve market penetration, and support ARPU performance across both new and established markets. This role goes beyond reporting—you will analyze performance, uncover insights, and support decision-making that drives subscriber growth and marketing effectiveness. You’ll work closely with Marketing, Sales, and Customer Operations to identify what’s working, what’s not, and where we can win.

Requirements

Proficiency with Excel and SQL, and visualization tools like Tableau; CRM experience a plus.
Strong analytical, quantitative, and problem-solving abilities with a focus on accuracy and attention to detail.
Ability to identify trends, patterns and communicate with team to drive actionable insights and outcomes.
Effective communication skills to deliver insights and recommendations to technical and non-technical audiences.
2-4 years’ experience in marketing data analysis or business intelligence, preferably in telecommunications or broadband services.

Nice To Haves

Knowledge of FTTH operational metrics, including installation rates, service adoption, and churn, is highly desirable.

Responsibilities

Analyze subscriber growth, penetration trends, and campaign performance across markets
Identify underperforming areas and high-opportunity segments
Support development of targeted marketing strategies with data insights
Track and report on performance of digital, direct mail, and field marketing campaigns
Assist in evaluating channel effectiveness and cost per acquisition (CPA)
Support A/B testing and help measure results of campaigns and offers
Segment customers and prospects based on demographics, behavior, and adoption patterns
Analyze drivers of acquisition, early-life churn, and retention
Monitor competitor activity and provide basic market intelligence insights
Build and maintain dashboards and reports in Power BI, Tableau, or Excel
Ensure data is accurate, consistent, and actionable for stakeholders
Translate data into clear summaries and recommendations
Partner with Marketing, Sales, and Customer Experience teams to support initiatives
Provide data and insights to improve campaign execution and field performance
Assist in tracking KPIs and maintaining reporting consistency across teams

Benefits

Comprehensive Health Insurance: Medical, Dental, Vision, and additional Supplemental lines of coverage.
Employee discounts: Discounts on Empire Access services and products for eligible employees.
Employee Assistance Program.
Competitive pay rates with opportunities for growth.
Retirement Plan- 401k plan with up to a 6% company match to help you save for the future.
Paid Time Off: Generous paid time off such as vacation, sick, holidays, floating holidays, personal time.
Employees also get their birthday off each calendar year.
Employees dependents under the age of 18 get a birthday card and a $25.00 check each calendar year during the month of their birthday.
Training programs and Career advancements.
Employee Recognition “Kudos” Program
Years of Service recognition.
Annual Employee Summer Picnic and Holiday Party, Employee Appreciation Days, and a casual working environment.