Marketing Operations Support Specialist (Hybrid)

Horace MannSpringfield, IL
$24 - $33Hybrid

About The Position

Horace Mann is looking for a Marketing Operations Support Specialist. This position will work with home office and field leadership to support the distribution efforts of Field Operations. This position’s key functions play a critical role in helping to execute corporate strategy. This position is based in Springfield, IL and follows a hybrid work schedule. Initial training will be conducted on-site, after which you will be eligible for a hybrid work arrangement.

Requirements

  • Professional written and oral communication skills.
  • Strong organizational and time management skills.
  • Ability to follow documented processes and exercise sound judgment.
  • Ability to handle changing priorities and manage multiple tasks effectively.
  • Ability to effectively communicate and collaborate with both field and home office personnel.
  • Strong attention to detail and commitment to data accuracy.
  • Two-year college degree or equivalent relevant work experience required.

Nice To Haves

  • Insurance industry knowledge preferred.

Responsibilities

  • Process requests from field leadership and home office staff to assign/change a service agent to a line of business policy (auto, homeowners, life, annuity, group).
  • Process requests from field leadership to change the writing agent on a life coverage or annuity contribution.
  • Determine the commission rate code applicable to a service agent change (auto, property) following documented policy and procedure.
  • Manage the assignment and distribution of Inside Sales and designated policy inventories.
  • Coordinate policy assignment and agent transition requests with field leadership and home office partners.
  • Request and distribute policy-in-force lists to field leadership, agents, and home office management.
  • Conduct regularly scheduled audits and reconciliations to ensure policy assignments and related transactions are processed accurately and timely.
  • Upon request, conduct research and create reports regarding policy assignment activity and operational processes.
  • Submit security role assignment/deletion requests related to licensed producers and non-licensed support staff utilizing corporate technology tools.
  • Support data integrity through audit activities, reporting, and operational requests.
  • Provide general clerical support to the Onboarding & Territory Coordinator and Field Background Check Administrator.

Benefits

  • Eligible for the company's annual incentive bonus program, based on company performance.
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