Market Relationship Banker

About the position

Old National Bank has been serving clients and communities since 1834. With approximately $70 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving. We continually seek highly motivated and talented individuals as our people are critical to our success. In return, we offer competitive compensation with our salary and incentive program, in addition to medical, dental, and vision insurance. 401K, continuing education opportunities and an employee assistance program are also included in our benefit suite. Old National also offers a variety of Impact Network Groups led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization. We offer a unique opportunity to join a growing, community and client-focused company that is firmly rooted in its core values.

Responsibilities

• Develop and grow client and prospective client relationships.
• Consult with clients/prospective clients over the lifecycle of the relationship to uncover needs, educate, and advise on product and service alternatives that align with the client's financial objectives.
• Cross sell products and services and refer to business product partners to ensure client needs are met.
• Maintain contact with client base through periodic proactive touch points (on-boarding, service follow up, etc.).
• Market a full range of consumer and small business banking services to existing and prospective clients through proactive techniques such as lobby engagement, outbound telephone calls, marketing campaigns, or in-house events.
• Maintain well-developed knowledge of all products and services and effectively apply that knowledge to understand and fulfill client needs.
• Proactively seek coaching to develop service and sales skills; share knowledge and best practices to enhance the team's skills and performance.
• Proactively resolve moderate to complex customer maintenance and/or client service problems using available resources for problem resolution.
• Maintain and demonstrate in-depth knowledge of the different banking channels and educate clients on emerging technology and digital solutions.
• Execute all sales, service, and banking transactions accurately and in compliance with bank policies, procedures, and regulatory requirements.
• Follow all fraud prevention procedures and attend training to stay up-to-date on evolving fraud tactics.

Requirements

• High School diploma or GED Equivalent.
• Minimum one year relationship-based client consultation and/or consultative sales experience (banking industry a plus).
• Eligible to register with the National Mortgage Licensing System and Registry (NMLS) or currently NMLS registered.

Nice-to-haves

• Demonstrates consultative sales skills and strong service levels to build and deepen client relationships.
• Consistently meets or exceeds account opening and lending goals, credit card goals, partner referrals, and quality Client Financial Profiles.
• May manage an assigned client portfolio to handle all consumer banking relationship needs.
• Encouraged to participate in their community through service in a Community Organization, Not-for-Profit volunteer, Business-Related Networking groups, or similar organizations.
• Completes Relationship Banker Development Program to demonstrate advanced proficiency in role.

Benefits

• Competitive compensation with salary and incentive program.
• Medical, dental, and vision insurance.
• 401K.
• Continuing education opportunities.
• Employee assistance program.
• Impact Network Groups for engagement and inclusion.