(USA) Market Fulfillment Lead

Walmart•Washington, DC

6d•$117,000 - $234,000•Onsite

About The Position

This role is responsible for collaborating with stakeholders to gather market research and data, reviewing key performance indicators, and building action plans to enhance performance. The Market Fulfillment Lead will research, evaluate, and analyze data to identify operational and driver experience gaps, and then develop and implement solutions to improve program and process metrics. This position leads process improvement projects, utilizes data for insights, and understands all end-to-end aspects of store fulfillment, including picking, staging, dispensing, and delivering customer/member orders across all channels. The role drives the execution of business plans and projects by identifying customer, delivery service provider, and operational needs, developing and communicating business plans and priorities, and removing barriers that impact performance or associate, customer, and driver experiences. The Market Fulfillment Lead provides resources, sets performance standards, measures progress, adjusts performance accordingly, develops contingency plans, demonstrates adaptability, and supports continuous learning. They set clear expectations, performance measures, and goals, and help team members do the same, ensuring teams have the necessary information, resources, implementation time, and talent. This role identifies and plans for performance improvements using key business metrics, conveys a sense of urgency to motivate team members, and pursues the achievement of measurable goals. They leverage resources and talent to achieve business goals and hold team members accountable for results, prioritizing and balancing time and actions to ensure accomplishment. Progress is monitored, and efforts are redirected as needed. The role supports driver supply and experiences through root cause analysis and solutioning, identifying and escalating opportunities for resolution (e.g., driver engagement gaps, incentive needs, driver search and surge opportunities, driver zones issues, driver app technology issues, fraudulent driver actions). Completing deliveries is part of understanding and resolving driver and customer experience pain points. The Market Fulfillment Lead supports the implementation and sustainment of digital change initiatives, mobile applications, digital roadmaps, and product launches across an assigned area, partnering with operators to ensure adoption and seamless execution through training, communication, technology, and guidance. They work with operators on strategy execution, facilitate alignment between teams across different workstreams in digital spaces, and determine and support resource requirements. The role reacts to changes in the retail environment, builds strategies, and provides recommendations and process improvement plans for market share growth and digital product adoption. Compliance with company policies, procedures, and ethical standards is monitored, and the company’s mission, values, and standards of ethics and integrity are supported. Feedback is provided to stakeholders regarding municipal, county, or state laws impacting digital services to prevent negative business impacts. The role drives the execution of multiple business plans and projects by identifying customer and operational needs, developing and communicating business plans and priorities, removing barriers, providing resources, identifying performance standards, measuring progress, adjusting performance, developing contingency plans, and demonstrating adaptability and supporting continuous learning. Company policies, procedures, mission, values, and standards of ethics and integrity are promoted and supported through training and direction, ensuring compliance and utilizing the Open Door Policy. Business needs are met by evaluating current plans, programs, and initiatives, consulting with business partners, soliciting and applying suggestions for efficiency and cost-effectiveness, and participating in community outreach events. Key areas of focus include Change Management, Ethical Standards and Conduct, Business Operations, and Project Management. The role embodies Respect for the Individual by embracing differences, creating an inclusive workplace, fostering equitable opportunities, and attracting talent. It strengthens the team by helping, developing, and mentoring others, and recognizing contributions. Acting with Integrity involves maintaining high standards of ethics and compliance, modeling company values, holding oneself and others accountable, and making a positive impact. Selflessness, humility, self-awareness, honesty, fairness, and transparency are key attributes. Service to the Customer/Member means delivering results with a customer-first approach and making decisions based on reliable information, balancing priorities, and considering the impact on the team's purpose. Striving for Excellence involves displaying curiosity, taking calculated risks, demonstrating courage and resilience, driving continuous improvement, embracing new technologies and skills, and supporting others through change.

Requirements

Bachelor's Degree in business, management, or a related field and 2 years’ experience in retail operations or related field OR 5 years' experience in retail operations or related field.
Valid state-issued driver’s license.

Nice To Haves

Customer service environment
Digital change initiatives
Management experience within Walmart Operations
Managing a grocery retail operation
Project Management
Retail Management

Responsibilities

Collaborates with stakeholders to obtain market research and data.
Reviews key performance indicators and builds action plans to improve performance.
Researches, evaluates, and analyzes data to identify and analyze operational and driver experience gaps.
Develops and implements solutions to improve program and process metrics.
Leads process improvement projects and utilizes data to provide insights.
Understands and participates in all end-to-end aspects of store fulfillment (e.g., picking, staging, dispensing, delivering customer/member orders through all channels).
Drives the execution of multiple business plans and projects by identifying customer, delivery service provider, and operational needs.
Develops and communicates business plans and priorities.
Removes barriers and obstacles that impact performance or associate, customer, and driver experiences.
Provides resources, identifies performance standards, measures progress, and adjusts performance accordingly.
Develops contingency plans, demonstrates adaptability, and supports continuous learning.
Sets clear expectations, performance measures, and goals, and helps team members do the same.
Plans for and ensures team member have the information, resources, implementation time, and talent needed to accomplish business initiatives.
Identifies and plans for improvement in performance using key business metrics.
Conveys a sense of urgency in ways that motivate team members to complete responsibilities and achieve goals.
Pursues the achievement and alignment of measurable and meaningful goals.
Leverages resources and talent to achieve business goals.
Ensures team members are held accountable for achieving expected results.
Prioritizes and balances time, actions, and projects to ensure the accomplishment of results.
Monitors progress of others and redirects efforts when goals change or results are not met.
Supports driver supply and driver experiences through root cause analysis and solutioning.
Identifies and escalates opportunities for resolution (e.g., driver engagement gaps, incentive needs, driver search and surge opportunities, driver zones issues, driver app technology not working as intended, fraudulent driver actions).
Completes deliveries to understand and resolve driver and customer experience pain points.
Supports the implementation and sustainment of digital change initiatives, mobile applications, digital roadmaps, and product launches across an assigned area.
Partners with operators to ensure the adoption and seamless execution of digital change initiatives, mobile applications, digital roadmaps, and product launches through training, communication, technology, and guidance.
Works with operators on strategy execution.
Facilitates alignment between teams within different workstreams working across digital spaces.
Determines and supports resource requirements.
Reacts to changes in the retail environment.
Builds strategies and provides recommendations and process improvement plans that facilitate market share growth and the adoption of digital products.
Monitors compliance with company policies and procedures and supports the company’s mission, values, and standards of ethics and integrity.
Provides feedback to key stakeholders around specific municipal, county, or state laws that impact digital services to prevent negative impacts to the business.
Promotes and supports company policies, procedures, mission, values, and standards of ethics and integrity by training and providing direction to others in their use and application; ensuring compliance with them; and utilizing and supporting the Open Door Policy.
Ensures business needs are being met by evaluating the ongoing effectiveness of current plans, programs, and initiatives; consulting with business partners, managers, co-workers, or other key stakeholders; soliciting, evaluating, and applying suggestions for improving efficiency and cost effectiveness; and participating in and supporting community outreach events.

Benefits

Medical coverage
Vision coverage
Dental coverage
401(k)
Stock purchase
Company-paid life insurance
PTO (including sick leave)
Parental leave
Family care leave
Bereavement
Jury duty
Voting leave
Short-term disability
Long-term disability
Company discounts
Military Leave Pay
Adoption expense reimbursement
Surrogacy expense reimbursement
Performance-based bonus awards
Live Better U education benefit program (for full-time and part-time associates, includes tuition, books, and fees for programs ranging from high school completion to bachelor's degrees, English Language Learning, and short-form certificates)