Market Engagement Lead, Community Impact & Investment

Capital One•Wilmington, DE

8d•Hybrid

About The Position

Capital One, a Fortune 500 company and one of the nation’s top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. Our goal is to create one of the nation’s great banks, and we have the necessary ingredients: a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities, and great people. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared values, come together to make Capital One a great company – and a great place to work. Global Enterprise Affairs works with many external and internal stakeholders to envision and create a world of greater socioeconomic opportunity through advocating for an inclusive society, building thriving communities, and creating financial tools that enrich lives. Our teams include Communications, Community Impact and Investment (CI&I), Community Finance, CRA Strategy and Program Management, the Government and Political Affairs Group, Regulatory Relations, and Strategy and Engagement. Through our teams, we have unparalleled access to a diverse group of motivated changemakers similarly focused on the ingredients for a more perfect future. Our approach involves focusing on innovation and opportunity related to long term well being for our associates, customers, and communities. On the intersection between business and social impact. On disruption and dreaming of a better way. This is the language of changing things for the better. The Community Impact and Investment (CI&I) team creates impactful community outcomes and positions Capital One as the most strategically bold, innovative, and mission driven financial institution through: Fueling strategic community investments (e.g. grants, skills, loans) Delivering insights, advice and resources that inform Capital One’s products and services Activating the capabilities of “impact forward” associates The Community Impact and Investment team supports Capital One through leading enterprise volunteerism, conducting market research, fostering community relationships, grant making, originating Community Development Financial/Institution (CDFI) loans and partnering with and advising LOBs. The Opportunity and Role: Community Impact and Investment is kicking off a multiyear transformation to increasingly align business strategy and social impact; launch new, different, and more holistic approaches to investing in our communities; use Capital One’s volunteer time and talent in increasingly strategic ways; and use data, analytics, research, and inclusive design to inform more targeted and actionable consulting to our business partners on topics related to a broad view of financial inclusion. We’re seeking a Manager with a background in managing community impact or social impact products or programs to join our Delaware team. This team is charged with deeply understanding challenges and opportunities in the Delaware geographies and bringing that market intelligence to bear to ensure we are investing in high impact programs with demonstrable outcomes and with partners to advance socioeconomic mobility in the community while maximizing impact for Capital One’s reputation and business agenda. This role involves up to 30% travel as needed. It also involves attending events before and after normal business hours and overnight trips / conferences.

Requirements

Bachelor's degree or military experience
At least 4 years of experience in project management, process management, project delivery, or any combination of the three
At least 4 years of experience managing products or programs within community impact, public affairs, market engagement, or social impact

Nice To Haves

At least 2 years of experience working in a for-profit company
Project Management Professional (PMP), Lean, Agile, or Six Sigma certification
At least 5 years of experience working with nonprofits or startups on large-scale social impact projects
At least 3 years of experience in budget management
Experience working in financial services, technology, government, nonprofit or other regulated industries
Proven ability to assess product or program effectiveness through data analysis and performance metrics
Experience expanding products or programs across diverse business sectors or geographical regions
Excellent communication and presentation skills, with a focus on clarity, persuasion, and data-driven storytelling

Responsibilities

Provide thought leadership to identify and engage key community leaders in creating new approaches to pressing community needs.
Conduct research and market scans to identify, analyze, and vet possible partners across a wide variety of community organizations including social and nonprofit organizations, activists, influencers, small business leaders, policymakers, CDFIs and other funding organizations or in-market financial services providers across the Delaware Valley market and beyond.
Create and manage critical relationships with those players to understand how Capital One shows up in our communities relative to how we are supporting community needs and moving the needle on socioeconomic mobility.
Work collaboratively with colleagues across the entire enterprise to monitor and evaluate risks.
Create presentations and reports to bring market insights to CI&I, Global Enterprise Affairs, and other business lines to inform where, how and why Capital One makes market investments that advance its mission.
Partner closely with your market team, your peers on our analytics program team, and other business lines to write proposals for new market investments.
Manage and evaluate the relationships with the existing portfolio of Delaware Valley community partners and their associated grants.
Ensure alignment to the investment strategy and review grant applications.
Oversee and deliver reporting for your region to monitor Capital One’s community presence, sentiment, and the extent to which we are mobilizing COF resources (time, talent, dollars) to the place of most compelling community need.
Tell the story of Capital One’s Delaware Valley investment strategy.