Manager, Web Portal and Content Management

Marriott•Bethesda, MD

13d•$96,000 - $144,400•Hybrid

About The Position

Marriott International is seeking a Manager, Web Portal and Content Management to join their Procurement Operations team. This team is responsible for core functions such as governance, vendor support, technology, reporting, and management of revenues and receivables. The Manager will drive the creation of procurement-related content on the Enterprise Procurement portal, provide administrative oversight and facilitate the overall management of the web portal, support change management initiatives, and drive communication strategies. This role aims to improve adoption, enhance the user experience, and maintain alignment across all procurement touchpoints.

Requirements

4-year bachelor's degree from an accredited university in a related field appropriate to the work position.
3+ years of experience in communications, content management, procurement operations, or related field.
Experience developing user-facing content for multiple audiences in a global or enterprise environment.

Nice To Haves

Experience utilizing a content management system to maintain web portal content and working with technology and its providers.
Familiarity with internal portals, knowledge bases, or support channels preferred.
Translating processes or systems into clear, actionable guidance for end users.

Responsibilities

Facilitate the creation of content and corresponding reviews to be published on the web portal.
Administer web portal functionality including access, links to resources, publication of reports, etc.
Ensure messaging is consistent and tailored for different customer personas, including hotels, suppliers, and internal teams.
Collaborate with Procurement Operations and Customer Care to identify content gaps, monitor portal usage, and improve effectiveness.
Partner with Procurement, Customer Care, and Technology teams to maintain content standards, ensure adoption, and deliver seamless user experience.