Manager Training & Compliance - BRTA

Keolis America•Pittsfield, MA

1d•Hybrid

About The Position

The Manager Training & Compliance is responsible for designing, implementing, and evaluating comprehensive training programs for transit operators, maintenance personnel, and supervisory staff. This role ensures all training meets regulatory requirements and organizational standards, oversees onboarding and certification programs, and leads monthly in-service and safety committee meetings. The position also involves managing compliance with federal, state, and local transit regulations, serving as a point of contact for regulatory agencies, and promoting a strong safety culture through risk management and continuous improvement initiatives. Additionally, the Manager will lead, mentor, and develop a team of training and compliance professionals, manage budgets, and track key performance indicators.

Requirements

High school diploma required; college degree preferred
Must be a certified Transportation Safety Institute (TSI) bus operator trainer
Must Have MA CDL Class “B” Commercial Driver License w/Passenger and Airbrakes endorsements
Must have at least 3 years’ progressive transit experience with commercial class “B” vehicles in a fixed route transit system
Knowledgeable with DOT policies, OSHA, NIMS, EPA standards and ADA requirements
Experience developing and implementing safety program plans and procedures; conducting investigations, analyzing data, and identifying and recommending corrective action
Must maintain confidentiality and safeguarding of sensitive material
Conducting oral presentations, relaying technical information in understandable terms
Demonstrated ability to work effectively in a diverse workforce
Possess a working knowledge of adult education principles and practices
Possess the skills necessary to write and express oneself orally in a logical, comprehensive, and intelligent manner, as well as good organizational skills
Possess the temperament necessary for maintaining amiable relations with various levels of company personnel
Possess a working knowledge of Microsoft Access, Excel, and Word
Ability to interpret and explain regulations to others
Must have excellent communication skills (written and oral).
Excellent time management skills with ability to prioritize.
Applicants must be authorized to work in the United States. Keolis does not sponsor visas for this position

Nice To Haves

college degree preferred

Responsibilities

Design, implement, and evaluate comprehensive training programs for transit operators, maintenance personnel, and supervisory staff.
Ensure all training meets regulatory requirements (e.g., FTA, DOT, state agencies) and organizational standards.
Oversee onboarding, certification, and recertification programs.
Lead monthly in service meetings.
Lead safety committee meetings.
Monitor training effectiveness through assessments, audits, and performance metrics.
Lead initiatives to enhance workforce capability, safety awareness, and service quality.
Provides backup student operator classroom instruction as required.
Ensure compliance with all applicable federal, state, and local transit regulations and safety standards.
Interpret and communicate regulatory changes and implement required updates.
Manage compliance programs, including audits, inspections, and reporting processes.
Serve as the primary point of contact for regulatory agencies and external auditors.
Maintain accurate records of training, certifications, and compliance documentation.
Promote a strong safety culture across the organization.
Partner with the Transportation and Maintenance Departments to identify risks and implement mitigation strategies.
Analyze incidents, accidents, and performance data to identify trends and drive improvements.
Support corrective action plans and continuous improvement initiatives.
Manage a high-quality Drive Cam Program focused on continuous safety improvement, coaching and risk mitigation.
Promote safety events, weekly campaigns, location postings, and annual safe operator awards.
Lead, mentor, and develop a team of training and compliance professionals.
Establish performance expectations and provide ongoing coaching and feedback.
Collaborate with operations, HR, and safety teams to align training with operational goals.
Manage budgets, vendor relationships, and external training providers.
Develop and track key performance indicators (KPIs) related to training effectiveness and compliance.
Prepare reports and presentations for senior leadership and regulatory agencies.
Identify process improvement opportunities and implement best practices in training and compliance.
Other duties as assigned