Manager, Technology Operations - Marketplace Payment Monetization and Billing

About the position

Join our Marketplace Payments and Financial Services team as a key member, leading innovative payment solutions and enabling the monetization of seller services and new Fintech services for Marketplace Sellers. This role offers the opportunity to drive strategic initiatives and make a significant impact on our platform's growth. The Marketplace Payments and Financial Services team is dedicated to developing and managing payment solutions that enhance the seller experience on our platform. By collaborating closely with product, technology, and operations teams, we aim to create efficient and effective billing solutions that support our company's goals and drive financial success.

Responsibilities

• Develop and implement payment monetization strategies and tools to support new and existing seller services.
• Lead advancements in billing strategies and payment mechanisms, including innovative solutions for international segments.
• Create and execute a detailed roadmap for billing solutions, optimizing the recovery process in collaboration with product, technology, and operations teams.
• Partner with business teams to customize billing solutions, reduce payment costs, and minimize bad debt.
• Work with legal and compliance teams to ensure appropriate agreements and regulatory compliance.

Requirements

• Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 3 years' experience in project management, program management, program operations, or related area.
• 5 years' experience in project management, program management, program operations, or related area.
• Strong leadership skills with the ability to drive ownership and accountability.
• Excellent communication skills and the ability to influence internal and external partners.
• Expertise in digital payments and Fintech, with hands-on experience in data analysis, data profiling, and data quality.
• Proven ability to lead cross-functional teams and deliver results to senior executives.
• Advanced SQL skills, including proficiency in window functions and query optimization.

Nice-to-haves

• Master's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area.
• Background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly.
• Knowledge of accessibility best practices.

Benefits

• Competitive pay and performance-based bonus awards.
• Health benefits including medical, vision, and dental coverage.
• Financial benefits including 401(k), stock purchase, and company-paid life insurance.
• Paid time off benefits including PTO, parental leave, family care leave, bereavement, jury duty, and voting.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U education benefit program for associates.