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Rivers Casino - Portsmouth, VA

posted about 1 month ago

Full-time - Manager
Portsmouth, VA
Amusement, Gambling, and Recreation Industries

About the position

Manages all personnel involved in the surveillance of gaming operations in accordance with internal and external controls in an effort to maintain the integrity of casino operations.

Responsibilities

  • Reports to the Director of Surveillance regarding policy, purpose, responsibilities, authority and administrative matters.
  • Ensures the protection of all company and personnel assets through supervision and coordination of the daily activities and departmental personnel, engaged in investigating gaming and non-gaming areas.
  • Ensures departmental compliance with all regulatory, internal controls, policies, and procedures.
  • Develops, in coordination with the Director of Surveillance, quality control procedures including frequent walk-through to ensure compliance.
  • Supervises the Surveillance Department personnel including hiring, scheduling, training, and evaluating performance.
  • Develops and administers, in coordination with the Director of Surveillance, a comprehensive training program for all personnel involved in surveillance operations.
  • Reviews and analyzes existing surveillance equipment and recommends new surveillance equipment purchases, installation and replacements to better meet the needs of the Casino on an annual basis.
  • Develops, implements, revises and enforces internal Standard Operating Procedures for the Surveillance Department.
  • Develops and maintains a good working relationship with the Virginia Lottery and state/local law enforcement agencies in the reporting of illegal operations in the Casino.
  • Ensures accurate reporting and logging of all pertinent information by surveillance personnel as required.
  • Partners with the Security Department to protect the customers, employees and the assets of the property from fire, theft, burglary, assault and other security issues.
  • Partners with the Security Department to conduct investigations of accidents and suspected criminal activities.
  • Conducts performance reviews, evaluations, coaching and mentoring of surveillance staff.

Requirements

  • Must be 21 years of age or older.
  • High school diploma or equivalent.
  • College degree preferred.
  • 5 or more years casino surveillance experience, 3 or more years management experience.
  • Ability to obtain and maintain license as required by jurisdiction(s).
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