About the position
Reporting to the Revenue Strategy and Operations Director, this position is responsible for supporting a variety of sales and services related programs, initiatives, and analytics in North America. Candidates for this role must have experience in manipulating large sets of data to discover trends and make strategic recommendations and monitor territory level business health. The role will work cross-functionally with multiple departments including executive leadership, sales, learning and development, data analytics, and finance to support the design, implementation and continued optimization of multiple business needs. The Manager level position is expected to have an excellent understanding of the OpenTable Sales and Services organization, ability to learn quickly, mentor junior team members, and to be able to work in ambiguity. You'll be able to navigate the roles, reporting, and reality of the business in the field. This position needs to have excellent communication, project management and data analysis skills and be comfortable building recommendations. Experience with SQL queries, BI tools (Preset, Tableau, Power BI, Looker), Salesforce and an operations, finance or analytics background preferred.
Responsibilities
- Sophisticated analytics to support global Sales and Services decisions
- Prepare and present data analysis for audiences ranging from field sales members to senior leadership
- Make data-driven decisions: translate data sets into impactful insights, strategic recommendations, dashboards, and reports for the larger sales and operations teams
- Build and maintain financial models, forecasts and dashboards for various business scenarios
- Collaborate with sales and services leads to deliver data-driven strategic recommendations to drive business growth
- Collect feedback and handle flow of inbound ad hoc analytics requests from the Global Restaurant Sales and Services (RSS) stakeholders
- Evaluate and outline new sales and services territories and headcount needs
- Improve Salesforce.com (SFDC) processes and data
Requirements
- 5+ years of experience in an analytics role with strategy or operations experience preferred
- Strong SQL skills + Experience with design and development of ETL processes
- Experience with Snowflake or any other relational database
- Experience with visualization tools such as Tableau, Superset, Power BI for building self serve dashboards
- Advanced Excel skills required, including proficiency with pivot tables and V/XLOOKUP; equivalent Google Sheets experience preferred
- Operational experience in measuring and improving efficiency, utilization, scale initiatives, etc
- Self starter with strong sense of ownership and accountability and flexibility to adapt to changing business needs
- Demonstrated ability to work effectively in a remote and fast-paced environment and collaborate across time zones
- Excellent verbal and written communication skills including detailing business processes, use cases, business requirements and strategic recommendations
- Excellent analytical and reporting capabilities, problem solving, negotiation, task and project coordination, and organization skills
- Understanding of sales processes
- High energy and contagious enthusiasm; willing to take on tough projects
Nice-to-haves
- Experience with commission/incentive programs, territory management and goaling that enable sales strategy, a plus
- 2+ years people management experience
Benefits
- Generous paid vacation
- Day off on your birthday
- Company-matched retirement plans
- Company-wide week off each year
- Work from (almost) anywhere policy
- Health, dental, and vision insurance plans
- Flexible Spending Accounts
- Headspace Subscription
- Company-paid therapy sessions through SpringHealth
- Paid Volunteer Time
- Universal Paid Parental Leave
