Manager, Quality Assurance, Firehouse Subs, US&C

Restaurant Brands International•Jacksonville, FL

4d•Onsite

About The Position

The Manager, Quality Assurance is a dynamic role that combines expertise in restaurant operations, quality assurance, and technology to enhance guest satisfaction and franchisee profitability. This role oversees operational excellence, ensures food safety and product quality, and drives digital transformation in guest experiences. The successful candidate will build relationships across stakeholders, leverage technical and operational expertise, and lead cross-functional projects to meet strategic goals. RBI follows a 5 day, in-office work schedule to support collaboration. Successful candidates will be expected to work onsite 5 days per week based out of our Jacksonville, FL office.

Requirements

Bachelor’s degree in Food Science, Food Safety, Sciences or related field
4 to 6 years of progressive work experience in related area, preferably in a large restaurant or hospitality chain
Foundation in and knowledge of food science and food safety principles, included but not limited to food risk assessments (including Potentially Hazardous Food (also known as TCS foods) assessments), food safety standards (governed by health authority) of food businesses, proper sanitation and basic aspects of food technology, sensory and packaging
Hazard Analysis Critical Control Point (HACCP) certification
Effective communication, organizational, and time management skills
Experienced in creative and innovative root cause analysis and problem solving
Excellent interpersonal skills and ability to interact with diverse audiences and stakeholders
Ability to work independently and as a member of a global team
Flexible, self-starter, resourceful and meticulous.

Nice To Haves

Background in consumer technology, restaurant technology systems, or large-scale quality assurance initiatives.
Familiarity with bakery production, supply chain operations, and HACCP principles.

Responsibilities

Execute brand standard operating procedures and apply functional knowledge of the Burger King Operations Manual.
Identify and implement best practices to improve guest satisfaction and franchisee profitability.
Champion training initiatives, including classroom and digital platforms, within the APAC region.
Collaborate with franchisees, vendors, and internal partners to align business goals and operational improvements.
Oversee the quality and safety of food, beverage, and bakery products for multiple RBI brands in North America.
Monitor supplier performance through audits, corrective action plans, and continuous improvement programs.
Certify supplier facilities and endorse new products to ensure compliance with RBI standards.
Manage risk assessments for new suppliers and lead crisis investigations for supply chain disruptions.
Ensure the successful adoption and optimization of consumer-facing digital technologies (mobile apps, kiosks, loyalty modules, etc.).
Create and execute detailed test plans for digital menu boards, POS systems, and third-party delivery platforms.
Develop automation frameworks and conduct API, database, and performance testing to validate system functionality.
Collaborate with engineering, marketing, and QA teams to address technical issues and deliver innovative digital solutions.
Mentor, coach, and develop team members in operations and quality assurance.
Present regular updates to senior management, highlighting risks, project statuses, and strategic opportunities.
Use data-driven insights to influence decisions and enhance operational performance.