Manager, Project Management System

Macy'sDeerfield Township, OH
$67,600 - $112,600Remote

About The Position

The Manager, Project Management System oversees Macy’s Project Management platform—also known as the Tango ecosystem—across Macy’s, Inc., with a primary focus on Tango functionalities. This role manages all system components, including project management, bidding, and financial functions, as well as integrations with related accounting systems.

Requirements

  • Proficient in managing and optimizing web-based (SaaS) project management platforms, including scheduling, bidding, and financial functions.
  • Skilled at maintaining system stability, managing integrations with related platforms, and diagnosing root causes of system issues.
  • Demonstrates the ability to enhance system efficiency, drive process improvements, and ensure seamless day-to-day operations.
  • Experienced in leading pre-production testing, validating updates and patches, and ensuring accuracy before deployment to production.
  • Effective at partnering across Store Environment, Capital Control, Technology, Procurement, Logistics, Risk Management, and Real Estate to resolve issues and deliver system enhancements.
  • Capable of developing and maintaining training materials, leading user education efforts, and overseeing technical help desk support.
  • Adept at presenting updates to senior leaders, communicating clearly with system users, and navigating conversations with internal and external partners.
  • Strong ability to assess issues, balance competing priorities, and manage a high volume of tasks in a fast-paced environment.
  • Operates effectively with minimal supervision, demonstrating high initiative, organization, and adaptability in a remote setting.
  • Candidates with a Bachelor’s degree or equivalent work experience in a related field are encouraged to apply.
  • Regularly required to sit, talk, hear; use hands/fingers to touch, handle, and feel. Occasionally required to move about the workplace and reach with hands and arms. Requires close vision.
  • Able to work a flexible schedule based on department and company needs.

Responsibilities

  • Manage the Tango technical help desk, including supervision of one or two colleagues and oversight of the Tango section within the ServiceNow ticketing system.
  • Collaborate closely with Capital Control partners to ensure stable capital integration processes within the Tango ecosystem and to troubleshoot issues as they arise.
  • Drive ongoing system development and improvements while maintaining day-to-day operational stability.
  • Lead Tango training and maintain up-to-date training materials for new hires, refresher sessions, and changes resulting from system enhancements.
  • Test and approve all system updates and patches in the Tango pre-production environment before they move to production.
  • Communicate and coordinate effectively with users across the Macy’s, Inc. enterprise, as well as internal subject matter experts and external consultants connected to the Tango ecosystem.
  • Lead system improvement initiatives with Store Environment process management, focusing on increasing efficiency and minimizing user impact.
  • Demonstrate strong problem-solving skills, a solution-oriented mindset, and the ability to manage a high volume of work while adapting to changing priorities.
  • Lead the Macy’s Tango team in maintaining and enhancing the Tango ecosystem.
  • Provide regular updates and insights to senior executives.
  • Partner with the Macy’s ServiceNow help desk team to resolve issues raised by internal and external Tango users.
  • Identify when additional user training, updated training materials, or system corrections are needed, distinguishing between system issues and user errors.
  • Maintain the pre-production environment and test all updates, fixes, and enhancements prior to releasing them into production.
  • Demonstrate regular, dependable attendance and punctuality.
  • Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.
  • In addition to the essential duties mentioned above, other duties may be assigned.

Benefits

  • Comprehensive health and wellness coverage
  • 401(k) match
  • Paid time off
  • Eight paid holidays
  • Continuous learning and leadership development
  • Colleague Resource Groups
  • Volunteer opportunities
  • Merchandise discounts
  • Performance-based incentives
  • Annual merit review
  • Employee Assistance Program with mental health counseling and legal/financial advice
  • Tuition reimbursement
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