Manager, Project Management System

Macy's • Deerfield Township, OH

11h • $67,600 - $112,600 • Remote

About The Position

The Manager, Project Management System oversees Macy’s Project Management platform—also known as the Tango ecosystem—across Macy’s, Inc., with a primary focus on Tango functionalities. This role manages all system components, including project management, bidding, and financial functions, as well as integrations with related accounting systems.

Requirements

• Proficient in managing and optimizing web-based (SaaS) project management platforms, including scheduling, bidding, and financial functions.
• Skilled at maintaining system stability, managing integrations with related platforms, and diagnosing root causes of system issues.
• Demonstrates the ability to enhance system efficiency, drive process improvements, and ensure seamless day-to-day operations.
• Experienced in leading pre-production testing, validating updates and patches, and ensuring accuracy before deployment to production.
• Effective at partnering across Store Environment, Capital Control, Technology, Procurement, Logistics, Risk Management, and Real Estate to resolve issues and deliver system enhancements.
• Capable of developing and maintaining training materials, leading user education efforts, and overseeing technical help desk support.
• Adept at presenting updates to senior leaders, communicating clearly with system users, and navigating conversations with internal and external partners.
• Strong ability to assess issues, balance competing priorities, and manage a high volume of tasks in a fast-paced environment.
• Operates effectively with minimal supervision, demonstrating high initiative, organization, and adaptability in a remote setting.
• Candidates with a Bachelor’s degree or equivalent work experience in a related field are encouraged to apply.
• Regularly required to sit, talk, hear; use hands/fingers to touch, handle, and feel. Occasionally required to move about the workplace and reach with hands and arms. Requires close vision.
• Able to work a flexible schedule based on department and company needs.

Responsibilities

• Manage the Tango technical help desk, including supervision of one or two colleagues and oversight of the Tango section within the ServiceNow ticketing system.
• Collaborate closely with Capital Control partners to ensure stable capital integration processes within the Tango ecosystem and to troubleshoot issues as they arise.
• Drive ongoing system development and improvements while maintaining day-to-day operational stability.
• Lead Tango training and maintain up-to-date training materials for new hires, refresher sessions, and changes resulting from system enhancements.
• Test and approve all system updates and patches in the Tango pre-production environment before they move to production.
• Communicate and coordinate effectively with users across the Macy’s, Inc. enterprise, as well as internal subject matter experts and external consultants connected to the Tango ecosystem.
• Lead system improvement initiatives with Store Environment process management, focusing on increasing efficiency and minimizing user impact.
• Demonstrate strong problem-solving skills, a solution-oriented mindset, and the ability to manage a high volume of work while adapting to changing priorities.
• Lead the Macy’s Tango team in maintaining and enhancing the Tango ecosystem.
• Provide regular updates and insights to senior executives.
• Partner with the Macy’s ServiceNow help desk team to resolve issues raised by internal and external Tango users.
• Identify when additional user training, updated training materials, or system corrections are needed, distinguishing between system issues and user errors.
• Maintain the pre-production environment and test all updates, fixes, and enhancements prior to releasing them into production.
• Demonstrate regular, dependable attendance and punctuality.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.
• In addition to the essential duties mentioned above, other duties may be assigned.

Benefits

• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Manager