About the position
As a Manager of Product Safety & Quality at Starbucks, you will play a crucial role in ensuring the safety and quality of our products, which is fundamental to our mission of delivering exceptional experiences to our customers. This position is designed for a leader who is passionate about fostering a culture of safety and quality within the organization. You will be responsible for inspiring and guiding your team to achieve their best, while also creating an environment that promotes growth and development. Your leadership will be grounded in Starbucks' Mission and Values, driving engagement and performance across all team members. In this role, you will ensure that each partner has clarity in their job responsibilities and will guide them in setting and achieving meaningful goals that contribute to both personal and organizational success. You will engage in purposeful development discussions that not only generate insights but also drive performance improvements. Your focus will be on developing talent within the organization and advocating for partners seeking growth opportunities. You will celebrate successes and address performance gaps, understanding that continuous improvement is key to our success. You will also be responsible for developing departmental plans and organizational priorities that align with company programs and strategic initiatives. This includes establishing goals for your team, allocating resources effectively, and modeling behaviors that reflect our company values. You will lead your team in delivering effective processes that ensure customer and partner trust in food and product safety and quality. Your leadership will involve motivating and collaborating with your team and peers, applying best practices in quality assurance and food safety, and building inclusive and diverse teams. Additionally, you will hold your team accountable for identifying and troubleshooting complex quality and product safety issues, ensuring that appropriate mitigation steps are taken to resolve any serious concerns. You will interface with external experts, organizations, suppliers, and key partnerships to keep Starbucks at the forefront of quality and food safety best practices. Your expertise will be essential in representing the department and Starbucks in discussions about our Food Safety & Quality programs and practices.
Responsibilities
- Model leadership behaviors grounded in Starbucks Mission and Values.
- Drive engagement, development, and performance of team members.
- Ensure job clarity for each partner and guide them in achieving meaningful goals.
- Engage in purposeful development discussions to drive performance.
- Develop talent for the organization and advocate for partners seeking growth opportunities.
- Lead partner onboarding and training on quality assurance and food/product safety.
- Develop departmental plans and organizational priorities to support company programs.
- Establish goals for the team and allocate resources effectively.
- Motivate and collaborate within the team and across peer groups.
- Lead using proven experience and best practices in quality assurance and food safety.
- Build effective, inclusive, and diverse teams.
- Hold team members accountable for identifying and troubleshooting quality and safety issues.
- Interface with outside experts and organizations to stay updated on best practices.
- Represent the department in explaining and defending Food Safety & Quality programs.
Requirements
- Bachelor's degree in Food Science, Microbiology, Chemistry or related field.
- Proven ability to train, mentor, and motivate other partners.
- Ability to manage and resolve conflict effectively.
- Ability to prepare clear and concise verbal, written, and visual presentations.
- Solutions-oriented with proactive problem-solving skills.
- Ability to analyze disparate information and draw appropriate conclusions.
- Ability to remain calm under pressure and challenge the status quo.
- Build effective and influential relationships internally and externally.
- Knowledge of GMPs, HACCP Principles, GFSI schemes.
- Ability to balance multiple priorities and meet deadlines.
- 10 years of experience in a relevant field.
Benefits
- Medical, dental, and vision insurance coverage.
- Basic and supplemental life insurance.
- Short-term and long-term disability insurance.
- Paid parental leave.
- Family expansion reimbursement.
- Paid vacation from date of hire.
- Sick time accrued at 1 hour for every 25 hours worked.
- Eight paid holidays and two personal days per year.
- 401(k) retirement plan with employer match.
- Discounted company stock program (S.I.P.).
- Starbucks equity program (Bean Stock).
- Incentivized emergency savings and financial well-being tools.
- 100% upfront tuition coverage for a first-time bachelor's degree through Arizona State University.
- Student loan management resources and access to other educational opportunities.
- Backup care and DACA reimbursement.
