Manager, Process Transformation

BMO•Toronto, ON

1d•CA$69,000 - CA$129,000•Onsite

About The Position

Manager – Process Transformation Leads process transformation initiatives by combining AI-driven solutioning, strategic consulting, and process excellence to deliver measurable business outcomes and enhanced customer/employee experiences.

Requirements

7+ years of experience in process transformation, consulting, or business optimization
Proven experience in AI/automation use case identification and solutioning
Strong knowledge of business analysis, process design, and project delivery
Demonstrated consultative leadership and stakeholder influence skills
Advanced analytical, problem-solving, and data-driven decision-making capabilities
Solid understanding of risk, regulatory, and compliance frameworks
Excellent communication and collaboration skills

Responsibilities

AI & Digital Solutioning: Identify, shape, and prioritize AI and automation use cases aligned to business strategy and value realization. Translate business problems into scalable AI-enabled solutions, partnering with data, technology, and delivery teams. Drive adoption of emerging technologies to simplify, automate, and reimagine processes.
Consultative Leadership: Act as a trusted advisor to business leaders; influence decisions through insight-led recommendations. Facilitate strategic discussions to define priorities, roadmaps, and execution sequencing. Lead cross-functional alignment and stakeholder engagement across business, operations, and technology.
Process Transformation & Optimization: Design, implement, and continuously improve end-to-end processes aligned to customer experience, risk, and compliance requirements. Apply data-driven insights to diagnose issues, identify opportunities, and deliver sustainable improvements. Champion simplification, standardization, and automation at scale.
Execution & Change Management: Lead or support delivery of transformation initiatives, ensuring outcomes, timelines, and adoption targets are met. Drive change management, including stakeholder alignment, communications, training, and sustainment. Monitor performance through KPIs, dashboards, and reporting, addressing risks and issues proactively.
Governance & Risk: Ensure solutions and processes comply with risk, regulatory, and governance standards. Apply sound judgment and risk management practices aligned with enterprise frameworks.
Collaboration & Capability Building: Build strong partnerships across internal/external stakeholders. Contribute to process transformation capability uplift, best practices, and knowledge sharing. Stay current on industry, AI, and process innovation trends.