Manager, Process Management
Capital One•Toronto, ON
•CA$130,000 - CA$148,000•Hybrid
About The Position
Process Managers love solving problems and making things better. Our Process Managers are deployed across all areas of the business - Fraud, Customer Service, Customer Resiliency, Customer Acquisitions, Payments and more - and have a huge impact on ensuring we are consistently keeping our customer promises and solving complex problems to help make us more efficient. You’re guaranteed to be part of a smart, talented team of people responsible for creating and enhancing processes that aim to deliver excellence to your customers in every interaction.
Requirements
- At least 5 years of experience working in process management, risk management, continuous improvement or project management roles.
- At least 5 years of experience working in a cross-functional environment, ensuring stakeholder expectations are managed effectively.
- At least 3 years of experience leading a team
- At least 1 year of hands-on experience using SQL for data querying, analysis, and reporting.
Nice To Haves
- Experience using Lean Six Sigma tools & methodology
- Experience working in the Financial Industry
- Experience working in an Agile workplace environment
Responsibilities
- Lead and inspire a small team to achieve excellence in process performance and continuous growth, while directly owning critical business processes to drive improvements, manage risk, and continuously evaluate the effectiveness of our controls.
- Analyze process health using KPIs and data, translating complex findings into compelling narratives to influence senior leaders and drive actionable risk mitigation strategies.
- Apply a robust, data-driven problem-solving approach to identify the root cause of complex issues, process breakdowns and continually enhance operational effectiveness to mitigate risk.
- Lead stakeholder engagement efforts and utilize exceptional communication, teamwork, and influence skills to partner effectively with product, analytics, data, and compliance teams, fostering team alignment and driving process success.
- Conduct and support regular risk governance activities on monthly, quarterly and annual cadence, including process level risk assessments, control assessments and testing, issue and event management and audits
- Manage Business Continuity Planning for applicable processes
- Engage in strategic planning, demonstrating the ability to set a vision, chart a path and execute with high impact
Benefits
- Full coverage for spouses, domestic partners, and dependents
- Up to $3000 in mental health coverage
- Up to $5000 in tuition subsidies per year
- One-time Work From Home allowance
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
