Manager, Pharmacy Technicians - Hybrid - You must live in Orange, CA

Alignment Healthcare•Orange, CA

3d•Hybrid

About The Position

Alignment Health is seeking a Hybrid Pharmacy Call Center Manager to supervise and manage the performance of the pharmacy technician team. This role is crucial for ensuring operational efficiency, supporting medication adherence and pharmacy quality goals, and enhancing member experience and outcomes. The position requires candidates to live in Orange, CA, and involves working in the office at least 2-3 days per week, with potential for more days to cover for management absences. The manager will oversee Pharmacy Technician Leads and technicians, focusing on timely and accurate work completion in a call center environment. This role fosters a culture of accountability and continuous learning through coaching and feedback, and collaborates with senior management to implement workflow improvements and operational policies. Ensuring compliance with procedures and regulatory requirements, supporting audit readiness, and assisting in resolving claims processing and member/provider correspondence issues are key responsibilities. The role also involves enhancing pharmacy quality outcomes, Star performance, and member satisfaction through cross-functional collaboration, and supporting various pharmacy programs and PBM oversight.

Requirements

3–5 years of experience as a pharmacy technician
At least 1–2 years in a supervisory or lead role
Active Pharmacy Tech License or equivalent work experience
Strong leadership and team management skills.
Excellent communication and interpersonal abilities.
Proficient in workflow coordination, performance monitoring, and coaching.
Proficient in Microsoft Office Suite and pharmacy systems (e.g., claims platforms, CRM tools).
Must live in Orange, CA.

Nice To Haves

Call Center Management experience highly preferred
Experience in managed care, Medicare Part D, or pharmacy quality programs
Associate or Bachelor’s degree in healthcare, business, or related field

Responsibilities

Supervise Pharmacy Technician Leads and pharmacy technicians to ensure timely and accurate completion of work supporting pharmacy operations in a call center environment.
Monitor team performance and provide coaching, feedback, and development opportunities.
Conduct performance evaluations and support corrective action processes as needed.
Translate strategic goals into actionable workflows for the technician team.
Foster a culture of accountability and continuous learning through coaching, mentoring, and performance feedback.
Collaborate with the Sr. Manager, Pharmacy Technicians to implement workflow improvements and operational policies.
Ensure compliance with departmental procedures and regulatory requirements.
Support audit readiness and ensure technician documentation meets internal standards.
Assist in resolving issues related to claims processing, member/provider correspondence, and PBM interactions.
Work cross-functionally to enhance workflows and improve pharmacy quality outcomes, Star performance, and member satisfaction.
Support various pharmacy programs and campaign activities.
Participate in departmental meetings and contribute to quality improvement initiatives.
Participate in PBM oversight meetings and quality control monitoring.
Oversees assigned staff, including recruiting, selecting, orienting, and training employees; assigning workload; planning, monitoring, and appraising job results; and coaching, counseling, and performance management.