Role summary: The (USA) Manager, Operations leads multiple work streams within the operations organization by designing and executing project plans, managing timelines, and facilitating stakeholder collaboration. This role drives business efficiency through data analysis, process improvements, and innovative solutions while ensuring alignment with organizational goals. The manager oversees resource allocation, monitors project progress, and provides decision support to enhance operational performance. By fostering strong partnerships and promoting accountability, this position supports continuous improvement initiatives and delivers results that contribute to the company’s strategic objectives and customer satisfaction. About the team: The Last Mile Delivery team drives strategic initiatives to connect stores directly with customers’ homes, focusing on expanding and optimizing delivery programs. As part of the InHome Delivery group, the team emphasizes data-driven decision-making, operational efficiency, and cross-functional collaboration. Team members lead high-impact projects, develop innovative solutions, and execute growth strategies with agility. Supported by a leading global company, the team fosters a results-oriented environment centered on continuous improvement and effective stakeholder engagement to enhance customer experience and overall business performance. What you'll do: Manage multiple operational work streams by designing project plans, organizing timelines, and facilitating stakeholder meetings to implement initiatives. Develop and communicate project requirements, status updates, and resource allocation to ensure timely delivery and corrective actions. Analyze data to identify root causes, recommend solutions, and support decision-making aligned with business objectives. Collaborate cross-functionally to improve processes, develop innovations, and enhance operational efficiency. Lead the development and improvement of operational tools and reports, providing subject matter expertise and driving project execution. Build and maintain strong relationships with stakeholders to support business goals and customer needs.
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Job Type
Full-time
Career Level
Mid Level