Manager on Duty (MOD)

CLUB4 FITNESS•Mobile, AL

13d•Onsite

About The Position

The Manager on Duty (MOD) will be responsible for assisting in the oversight of gym operations to ensure the club is successful. This role involves assisting the General Manager (GM) and Assistant General Managers (AGMs) in various aspects of club management, including staff training, sales, customer service, facility maintenance, and administrative tasks. The MOD also provides crucial support during shifts when higher management is not present and may be involved in scheduling and staff supervision.

Requirements

Superior customer service skills, preferably in the fitness industry.
Solid supervisory, diplomacy, and listening skills.
Basic computer proficiency (Microsoft Suite).
Hard working, enthusiastic, and energetic.
Strong problem resolution skills.
High school diploma/GED equivalent required.
Must be 18 years of age or older.
Continual standing and walking during shift.
Continual talking in person or on the phone during shift.
Must be able to occasionally lift up to 50 lbs.
Will occasionally encounter toxic chemicals during shift.

Nice To Haves

Strong sales background helpful.
Current CPR Certification preferred.

Responsibilities

Assisting GM and AGMs in training and developing a high-performing staff.
Performing sales duties, including making phone calls to prospective members.
Maintaining a welcoming atmosphere for members, prospective members, and guests.
Ensuring staff adheres to superior customer service guidelines.
Providing backup support to Club management when no AGMs or the GM is on site.
Assisting in scheduling and supervising staff.
Assisting in resolving or escalating employee issues or concerns.
Handling all front desk related activities, including answering phones, checking members in, new member sign-ups, giving tours, and facilitating member requests.
Assisting in overseeing the cleanliness and maintenance of the facility.
Assisting in ordering supplies within a specific budget.
Assisting in tracking statistics and reports.
Providing backup support for absent staff members.