Worldwide Flight Services - SeaTac, WA
posted 2 months ago
The Manager on Duty at Worldwide Flight Services (WFS) plays a crucial role in ensuring the smooth operation of cargo and passenger services at the airport. This position involves directing supervisory personnel within the assigned functional area, overseeing staffing requirements, and monitoring the performance of employees to ensure customer satisfaction, safety, security, and quality standards are met. The Manager on Duty acts as a liaison between first-level supervisors and upper management, providing guidance and support to ensure operational excellence. In this role, the Manager on Duty is responsible for administering discipline and corrective actions for subordinates, ensuring that all employees are treated fairly and equitably. They must maintain compliance with corporate security programs and TSA legislation, ensuring that all operational aspects are controlled and monitored effectively. The Manager on Duty will also be responsible for conducting audits to ensure continuity and compliance with company policies and procedures. Additionally, the Manager on Duty must read, understand, and clarify the implementation of the site-specific security plan, ensuring that all WFS staff are issued relevant company IDs and that these are displayed at all times. This position requires strong analytical skills to interpret various documents, write reports, and present information effectively to groups, managers, clients, and customers. The Manager on Duty must also be proactive in monitoring employee performance and addressing any issues that may arise to maintain high standards of service and safety.