Holiday Inn - Branson, MO
posted 29 days ago
Full-time - Manager
Branson, MO
1,001-5,000 employees
Accommodation
About the position
The Manager of Sales and Marketing Services is responsible for overseeing a team that includes Contract Processors, Latitudes Consultants, and Sales Support Associates. This role acts as a liaison between various sales support teams and addresses guest and owner-related challenges. The manager will evaluate performance, implement training, and assist in resolving customer service issues to enhance sales effectiveness.
Responsibilities
- Oversee a team of Contract Processors, Latitudes Consultants, and Sales Support Associates.
- Act as a liaison between ancillary sales support teams and assist in resolving guest and owner-related challenges.
- Evaluate Quality Assurance performances weekly to identify opportunities to reduce sale rescissions.
- Work closely with sales management and sales support team members to resolve customer service issues.
- Oversee implementation of training materials and techniques for new and existing personnel.
- Assist the Sales Training department in evaluating and coaching Sales Consultants for continuous improvement.
- Assist with overflow in Sales Support, Sales Contract, and Quality Assurance.
Requirements
- Previous Management Experience
- Sales Experience
- Timeshare Sales or Admin Experience
- Missouri Notary Public License
- Excellent customer service skills
- Strong oral and written communication skills
Nice-to-haves
- Experience in Sales
- High School Diploma or GED
Benefits
- 401(k) matching
- Dental insurance
- Health insurance
- Tuition reimbursement
- Vision insurance
