Cox Enterprises - Raleigh, NC

posted 15 days ago

Full-time - Manager
Raleigh, NC
Telecommunications

About the position

At RapidScale, exceptional technology is powered by exceptional people. As a growing leader in secure, reliable managed cloud solutions, we help SMBs and enterprises alike simplify IT and unleash innovation. With a broad portfolio spanning AWS, Azure and Google to a full set of Private Cloud and Cybersecurity solutions, RapidScale helps companies turn technology into their biggest competitive advantage. As part of the Cox family of companies, we offer best-in-class benefits, a commitment to work-life balance, and an award-winning workplace experience. We are seeking an experienced and results-driven Manager to lead our project management team. The ideal candidate will have a strong background in employee development and team leadership, combined with a passion for process and operational improvement. This role will oversee a team managing projects across a range of hosted cloud services, including IaaS, DRaaS, AVD, O365, and more. In addition, the Manager will implement processes to support strategic company objectives and new product offerings. The successful candidate will be highly organized, possess excellent communication skills, and be a strong advocate for the project management team. They will identify opportunities for improvement, foster strong cross-functional relationships, and ensure the team remains high-performing in a fast-paced environment.

Responsibilities

  • Drive the ongoing implementation and improvement of internal and external processes and procedures
  • Lead and manage internal initiatives as needed
  • Collaborate with accounting teams to enhance billing processes and improve efficiency
  • Provide leadership and accountability across departments, including Accounting, Product/Marketing, Service Delivery, and Account Management
  • Guide team members in setting individualized goals and career development plans in partnership with leadership
  • Lead the team to achieve monthly and annual revenue targets
  • Conduct weekly 1:1 meetings with direct reports to track progress, provide support, and ensure continuous career growth
  • Manage internal and external escalations, ensuring timely and productive resolution
  • Continuously monitor and innovate team performance to drive excellence

Requirements

  • Bachelor's degree in a related discipline and 6 years' experience in a related field (i.e. Project Manager/Program Manager)
  • 1+ year of experience in management or lead role
  • Strong knowledge of project management principles and the commercial aspects of project delivery
  • Ability to thrive under pressure in a fast-paced environment, managing multiple priorities simultaneously
  • Proven track record in process creation and improvement
  • Experience translating strategic goals into actionable plans and integrating changes into existing workflows
  • Strong leadership qualities, with an empathetic approach and a deep understanding of both individual and business needs
  • Ability to coach, develop and mentor team members as we grow and scale our customer base
  • Familiarity with hosted cloud technologies (e.g., IaaS, DRaaS, AVD, O365)
  • Experience working at a Managed Service Provider would be preferred

Benefits

  • Flexible vacation policy allowing employees to take as much vacation with pay as they deem consistent with their duties
  • Seven paid holidays throughout the calendar year
  • Up to 160 hours of paid wellness annually for their own wellness or that of family members
  • Additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave
  • Health care insurance (medical, dental, vision)
  • Retirement planning (401(k))
  • Paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)
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