Manager, Managed Marketing
About The Position
Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. Toast Marketing Services pairs restaurants with a dedicated Marketing Specialist to build strategy, execute weekly multi‑channel campaigns (Email, SMS, Social, Offers/Promos, Loyalty, Gift Cards, SEO/Presence), and analyze results—ultimately helping restaurants improve their marketing operations, save time, and grow first‑party demand. As Manager, Marketing Success, you will hire, develop, coach and manage a team of Marketing Success Managers. You take pride in your ability to lead and motivate high-performing professionals to exceed their goals. You bring high levels of empathy, business acumen and technical aptitude. You are solution-oriented with a history of process improvement and change management. If you enjoy managing and building a team and are excited about helping restaurants drive growth, then this is the role for you!
Requirements
- 8+ years in customer success or marketing
- 2+ years experience successfully leading & managing teams
- Process‑oriented leader with a track record of building playbooks, SLAs, and QA mechanisms that scale; comfortable with capacity planning and workload management.
- Excellent communication, interpersonal and writing skills
- Love for developing people in a high growth environment
- Enthusiastic about technology with demonstrated technical aptitude
- Strong project management skills and an ability to multitask
- Creative, analytical and execution-oriented
- Ability to effectively operate both strategically and tactically
Nice To Haves
- Hospitality background is a nice to have
Responsibilities
- Lead and develop a high‑performing team of 10-12 Specialists: hire/onboard, set goals, run weekly 1:1s, conduct QA reviews of campaign calendars and copy, and create career development paths; establish coaching rhythms and calibration across the team
- Handle escalations and quality: serve as the first line for customer escalations; implement QA checklists and review cycles to ensure compliance with Toast Marketing Guidelines and legal/brand standards
- Develop and implement innovative ways to work smarter and scale the team.
- Uncover and create opportunities to drive customer growth (revenue, expansion, efficiencies) through regular books of business reviews.
Benefits
- competitive compensation and benefits programs
- great earnings potential
- means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
